Job Title: Executive Assistant – Customer Success

Location

Ahmedabad (Hybrid / On-site as per business need)

Department

Customer Success

Reporting To

Principal Customer Success Manager (direct support role)

About Simform:

Simform is a premier digital engineering company specialising in Cloud, Data, AI/ML, and Experience Engineering to create seamless digital experiences and scalable products. Simform has strong capabilities across Microsoft, Google Cloud, and Databricks. With a presence in 6 countries, Simform primarily serves North America, the UK, and the Northern European market.

Simform is well-recognised as one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow. Simform takes pride in being one of the most reputed employers in the region, having created a thriving work culture with a high work-life balance that gives a sense of freedom and opportunity to grow.  

About the Role

This role exists to take the day-to-day execution and follow-up work off the plate of a busy Customer Success Manager, so they can focus on customers and strategy.

You will be the CSM's reliable right hand. The job is to make sure nothing slips—meetings get scheduled, notes get sent, the CRM stays clean, follow-ups happen on time, and the CSM is reminded of what matters before it becomes urgent.

This is a support and execution role, not a strategy or customer-ownership role. Your value comes from being organized, dependable, and proactive—the person who keeps everything running smoothly in the background.

What You'll Do

Day-to-day support for the CSM

• Track the CSM's tasks, commitments, and deadlines in one central place.

• Proactively remind the CSM of critical and easily-forgotten items.

• Keep a running view of what's pending, what's due, and what's at risk of slipping.

Meetings & Documentation

• Schedule customer meetings, interviews, and internal discussions.

• Coordinate calendars across customers, candidates, and internal teams.

• Prepare and send Minutes of Meeting (MoM) promptly after calls.

• Track action items from meetings and follow up until they're closed.

CRM & Tracking (SimGrow + Internal Tools)

• Keep customer records, opportunities, and activities updated and accurate.

• Log all opportunities and engagement activity without being chased.

• Maintain trackers and dashboards the CSM relies on.

Follow-ups & Coordination

• Chase pending updates, approvals, and feedback from customers and internal teams.

• Collect customer feedback after interviews and meetings.

• Keep communication moving between the CSM and other teams.

Reporting & Admin

• Prepare regular updates for the leadership channel on the CSM's behalf.

• Coordinate with the finance/invoicing team on project billing and follow up on pending invoice actions.

• Keep meeting notes, communications, and records organized and easy to find.

Who This Role Is For

You'll do well here if you:

• Genuinely enjoy being the organized, dependable person behind a busy leader.

• Take satisfaction in execution and follow-through—not in being out front.

• Are comfortable owning the "small but important" tasks that keep everything on track.

• Are proactive: you chase things down and remind people without being asked.

• Pay close attention to detail and rarely let things slip.

What You'll Need

• 2–3 years in Executive Assistance or Operations support roles.

• Strong organization and time-management skills.

• Clear written and verbal communication.

• Comfort with spreadsheets, Microsoft Office, and Google Workspace.

• Experience with CRM or business-tracking tools (any platform; SimGrow is used).

• Ability to work independently and take ownership of tasks.

Nice to Have

• Experience supporting a customer-facing team or a senior individual.

• Bachelor's degree in Business, Operations, Management, or a related field.

How We'll Measure Success

• The CSM stops worrying about whether things are getting done.

• CRM/SimGrow data is accurate and current without prompting.

• Meetings, interviews, and follow-ups run on time.

• MoMs are sent quickly and clearly.

• Fewer missed tasks and overdue commitments.

• Leadership updates and invoice follow-ups happen reliably.

Details

• Employment Type: Full-Time

• Experience: 2–3 Years

• Function: Executive Support / Customer Success Operations
  
  Why Join Us:

  • Young Team, Thriving Culture

  • Flat-hierarchical, friendly, engineering-oriented, and growth-focused culture.

  • Well-balanced learning and growth opportunities

  • Free health insurance.

  • Office facilities with a game zone, in-office kitchen with affordable lunch service, and free snacks.

  • Sponsorship for certifications/events and library service.

  • Flexible work timing,