Location: Remote (U.S.)  

Type: Full-Time  

Department: Client Success  

Reports to: VP of Client Success

About SiteZeus: SiteZeus helps brands make smarter real estate decisions using data, analytics, and predictive modeling. Our products support site selection, market planning, and growth strategy for multi-unit operators and enterprise brands. We work at the intersection of real estate, data science, and business strategy — which means our work is impactful, complex, and highly consultative.

Overview: We’re hiring a Client Success Consultant to own a portfolio of customers and drive retention, adoption, and expansion. This role is client-facing and outcome-driven: you’ll serve as the primary point of contact for your accounts and lead strategic conversations that connect SiteZeus insights to measurable business decisions. Consultants partner with Analysts who support technical execution (data preparation, model builds, QA, and reporting). The Consultant remains the owner of the client relationship and is accountable for customer health, renewals, and growth.

What You’ll Do: Client Ownership & Strategic Success

• Own overall customer health for a book of business, including retention risk and renewal outcomes

• Build strong relationships with client stakeholders, including executive-level contacts

• Align customer goals to SiteZeus product capabilities and help clients operationalize insights

• Lead onboarding and implementation success in partnership with internal teams

Adoption, Value & Business Reviews

• Drive adoption through structured engagement plans, usage monitoring, and proactive outreach

• Lead recurring client meetings

• Develop and deliver client-facing decks and presentations

• Translate technical deliverables into clear business narratives and recommendations

Revenue Protection & Expansion

• Own renewal processes, including timelines, negotiation support, and documentation

• Identify upsell and expansion opportunities through usage trends and client growth signals

• Proactively detect churn risk indicators (low engagement, org changes, missed value, dissatisfaction)

Internal Collaboration

• Partner closely with your pod Analyst to prioritize work and deliver timely outputs

• Review model outputs and deliverables for quality and client readiness

• Document customer feedback and escalate trends to Product in a structured way

• Contribute to internal process improvement and documentation

What We’re Looking For Required Qualifications

• 2–5+ years of experience in Customer Success, Consulting, Account Management, or Client Services

• Strong client communication and presentation skills (written and verbal)

• Experience managing renewals and customer health in a SaaS or services environment

• Comfort working with data-driven products (you don’t need to be a data analyst, but you must be curious and adaptable)

• Strong organizational skills and ability to manage multiple priorities

Preferred Qualifications

• Experience in commercial real estate, site selection, retail strategy, or location analytics

• Experience working with enterprise customers

• Experience supporting analytics, BI, or data-heavy SaaS products

• Familiarity with adoption/usage metrics and customer lifecycle management

What Success Looks Like (First 90–180 Days)

• You take full ownership of a pod portfolio and establish trusted client relationships

• You run consistent meeting cadence and proactive customer health management

• You deliver clear, executive-ready value storytelling (ROI, outcomes, wins)

• You partner effectively with the Analysts to improve speed, quality, and throughput

• You contribute to reduced churn risk and stronger renewal forecasting

Compensation Base salary target: $65,000-$75,000

• Target annual bonus: 10%

• Benefits: health insurance, PTO, and additional benefits per company policy

Why This Role Matters: SiteZeus is in a growth phase and actively improving product capabilities. This role is essential to ensuring customers receive consistent strategic support, clear value delivery, and proactive partnership as the platform evolves.