About Job

The Banking Operations Executive works closely with the Banking Operations Team, Client Services, Technology, and Product Teams to deliver the best client experience possible. The Banking Operations Executive is responsible for brokerage operations functions, including execution of cash transfers, transactional due diligence and customer due diligence.

They constantly think of ways to make complicated tasks more efficient, while keeping a keen eye on the big picture. They grasp complex topics quickly and are adept at thinking on their feet to solve problems in a creative and holistic manner.

Key Responsibilities

• Process and check daily deposits and withdrawals (includes Suspicious Transaction Monitoring) for StashAway Thailand and other assigned regions.

• Execute daily fund transfers, managing the end-to-end money flow of customers' funds investment.

• Review sanctions screening results to facilitate risk profiling of customers.

• Conduct AML investigations,  transactions monitoring and profile building to identify suspicious activities.

• Review and analyze customer profiles and transaction data for potential AML risks.

• Monitor reconciliations, ensure that balances are accurate, and discrepancies are resolved in a timely manner.

• Work with the Client Services team to contact customers for the purposes of transaction verifications (e.g. obtaining proof of fund transfer when necessary)

Who Are You

• 1 – 2 years of experience within fintech or financial services in one or more of the following areas would be a bonus: banking & finance, risk or compliance, treasury, cash operations, trade settlement.

• Strong communication skills and a positive attitude. Proficiency in basic English is essential for effective interaction with internal and external stakeholders through various channels (phone, email, chat).

• Exceptional organizational skills, adaptability, and acute attention to detail are paramount.

• Ability to grasp complex concepts swiftly and creatively solve problems on-the-fly.

• A team player, adept at working collaboratively in a fast-paced environment, adjusting to changes while maintaining determination and efficiency.

• Proficiency in utilizing a range of technology tools and software relevant to banking operations, demonstrating an aptitude for learning new systems quickly.

Benefits

Employee financial and physical well-being

• Compensation package: you will receive a competitive total compensation package that includes employee stock options for full time employee

• Comprehensive insurance coverage: outpatient visits, hospitalisation and surgical insurance, life insurance, as well as yearly dental.

• Mandatory Provident Fund: after three months of employment, full-time employees may decide if they wish to make monthly contributions to the optional employee provident fund.

• Management fee discount: you will receive an employee discount on your asset management fees when you invest with StashAway.

Flexible work arrangements and policies

• Flexible work arrangements: With manager setting team schedules with a minimum of 2 days a week in the office. 

• Work-from-anywhere policy: you may request to work remotely for up to eight weeks in another country.

• Unlimited paid annual leave: it should be simple for you to decide if you would like to take more or fewer days off. We trust that you are accountable for your work and know best if you need 10 or 30 days of paid annual leave that year.

• Personal work equipment budget: it’s important that you have a workstation that’s optimal for you wherever you are.

Learning and development opportunities

• Annual L&D budget: you will be given an annual Learning and Development budget to help you continuously learn in your pursuit of your professional and personal development. You may use the budget for resources and tools that may help you perform better at work.

Team bonding budget and initiatives

• Quarterly team bonding budget: we encourage you to socialise with colleagues across job functions, departments, and entities to know them better as individuals beyond what they professionally do.

• Annual off-sites (Q4): each off-site gathers all employees for a full day of company-wide team bonding activities and challenges.