About Thread

No one wants to feel like just another number—especially when they need help with an urgent issue at work.

But, in a world where we can connect with family, friends, our favorite brands, and sometimes even celebrities on-demand, most service providers still ask users to drop what they’re doing, look for contact information, and choose one of two support options: bad, or worse. Either call a 1-800 number and sit on hold, or email [help@turnitoffandonagain.com (mailto:help@turnitoffandonagain.com) and wait for a reply.

At best, the user’s real-time request for help turns into [Ticket: #####] in the queue; and, in an industry where service is the product, the provider signals quite clearly which customer will always matter most: “Next in line.”

At Thread, we’re on a mission to help IT service providers turn users’ worst workdays into moments of magic. We’re a VC-backed startup built by high-performance technologists with fundamental passion for service. Our heroes are people who feel most alive when doing what they’re great at in service of other people*.* We believe every thread is a call to adventure, and nothing delights us more than helping our partners deliver delightful service experiences that brighten user journeys.

What You'll Do

• This position is quota carrying.

• Call and email prospective customers; 60+ calls per day expected.

• Work to qualify marketing leads and respond to day-to-day inquiries generated from marketing.

• Teach prospects the benefits of Thread (training will be provided).

• Conduct Pre/Post-sale activities; setup and attendance at tradeshows and in-person events.

• Identify customers need and share how Thread can assist them.

• Communicate with co-workers through e-mail, Slack and/or verbally.

• Adapt to change productively and handle other essential tasks as assigned

What You Should Have

• Any Managed Service Provider experience and or MSP channel products is a plus.

• Previous experience working for, or selling to IT Managed Services Providers (MSP) is a plus.

• Strong in-person and on-screen presentation skills.

• Exceptional customer service skills.

• Excellent phone, verbal and written communication skills.

• Experience with HubSpot is nice but not mandatory.

• Must be authorized to work in the United States.

• Must be able to travel.

Who You Are

• You are an innovator, collaborator and life-long learner.

• You are radical, intentional, and customer-crazy.

• You are great at time management & multitasking.

• You have a bias for action and seek novel ways to improve your surroundings.

• You approach challenges with an open mind and are willing to experiment, fail fast, learn and iterate.

What we Offer

• Competitive salary and benefits

• Opportunities for growth within the company

• A collaborative and innovative work environment