Job Overview

We are looking for Benefits Operations Specialists to support the day-to-day administration of employee benefits across multiple countries. This role focuses on accurate execution, timely resolution of benefits queries, and close coordination with Payroll, HR, and external benefits vendors.

As a Benefits Ops Specialist, you will play a critical role in ensuring employees receive the right benefits on time, while maintaining compliance and a high-quality employee experience.

What You’ll Do

Benefits Administration

• Execute end-to-end benefits operations including onboarding, enrollments, changes, renewals, and offboarding.

• Maintain accurate employee benefits records across HR and benefits systems.

• Support annual renewals and open enrollment cycles.

Employee & Customer Support

• Respond to benefits-related queries from employees, customers, and internal teams.

• Explain benefits coverage, eligibility, and processes in a clear and timely manner.

• Escalate complex or high-risk cases to senior ops or benefits leadership.

Payroll & Vendor Coordination

• Coordinate with Payroll teams to ensure accurate deductions, contributions, and reporting.

• Work closely with insurance carriers, brokers, and TPAs to resolve operational issues.

• Track vendor turnaround times and follow up on pending actions.

Compliance & Documentation

• Ensure benefits administration aligns with local statutory requirements and company policies.

• Maintain SOPs, checklists, and audit-ready documentation.

• Support audits and data requests when required.

Process Improvement & Reporting

• Identify recurring operational issues and suggest process improvements.

• Track basic operational metrics such as ticket volumes, resolution time, and error rates.

• Contribute to knowledge bases and internal documentation.

What You’ll Bring

• 2–5+ years of experience in Benefits Operations, HR Operations, or a related role.

• Hands-on experience with employee benefits administration (health insurance, statutory benefits, etc.).

• Exposure to multi-country or regional benefits operations is a strong plus.

• Strong attention to detail and operational discipline.

• Good communication skills with the ability to explain benefits clearly.

• Comfort working with HR systems, ticketing tools, and spreadsheets.

• Organized, proactive, and customer-focused mindset.

What Success Looks Like

• Accurate and timely benefits processing.

• Minimal errors and rework in payroll and benefits execution.

• Positive employee and customer feedback.

• Smooth coordination with Payroll and vendors.

• Well-documented, repeatable benefits processes.