BizOps Manager

About Multiplier

At Multiplier, we’re pioneering the future of global employment. Our platform empowers companies to hire and manage talent anywhere in the world — while simplifying compliance, payroll, and benefits. Backed by Sequoia, DST, and Tiger Global, we’re transforming how companies scale globally.

About the Role

We are looking for a BizOps Manager to serve as the lead designer and technical strategist of our internal operational "engine." This is a high-impact role for a person with prior Salesforce & Servicecloud expertise  who thrives at the intersection of business strategy and technical execution.

You won’t just be documenting workflows; you will be responsible for the architectural integrity of how Multiplier scales. You will deconstruct complex domains—Payment Operations, Benefits, Mobility, and AR/AP—and translate them into a high-performing Salesforce environment. You are the "bridge" who can talk API integrations with developers and ROI with the C-Suite.

What You’ll Do

Architectural Strategy & Design

• End-to-End Solutioning: Design the "Future State" architecture for global operations, ensuring that Salesforce (specifically Service Cloud) is configured to handle complex, multi-entity workflows.

• The Technical Bridge: Translate high-level business requirements into technical specifications, including custom objects, complex Flow logic, and integration points with Fintech stacks.

Operational Engineering

• Workflow Automation: Take full ownership of building and maintaining sophisticated Salesforce Flows and automation tools that reduce manual touchpoints across our customer lifecycle. 

• SLA & Metric Infrastructure: Build the tracking architecture to monitor KPIs and Service Level Agreements (SLAs), ensuring the system enforces accountability automatically.

Stakeholder Management & Leadership

• Cross-Functional Alignment: Act as the primary liaison between BizOps, Product, Finance, and GTM Systems. You ensure that a change in a back-office payment process doesn't break the front-end customer experience.

• Governance & Change Management: Lead the rollout of new systems. You aren't just shipping features; you are driving adoption through clear documentation, enablement, and influence.

Process Discovery & Optimization

• Deep-Dive Audits: Conduct "look-under-the-hood" sessions to identify friction in post-sales teams, using data to prove where processes are failing and where automation can win.

What You’ll Bring

• Experience: 6+ years of professional experience, with at least 2-3 years in a Lead/Manager role within FinTech or B2B SaaS.

• Salesforce Mastery: Deep, hands-on expertise in Salesforce Service Cloud. You should be an expert in Flow Builder, Case Management, and Data Modeling. (Salesforce Architect certifications are a significant plus).

• Business Acumen: A strong understanding of the "Order-to-Cash" cycle or Global Mobility/Payroll logic. You understand how data flow affects the balance sheet.

• Stakeholder Influence: Proven ability to manage senior stakeholders and "push back" when a requested business process doesn't scale technically.

• Analytical Tooling: Proficiency in process mapping (LucidChart/Miro) and the ability to query data (SQL or Salesforce Reports) to identify operational bottlenecks.

• Execution Mindset: You are a "Player-Coach" who can design a 12-month roadmap and then dive in to build a prototype the same afternoon.

What We Offer

• Architectural Ownership: The autonomy to define the technical and operational blueprint of a global unicorn.

• High Visibility: Your work directly impacts Multiplier’s efficiency and our customers' satisfaction.

• Collaborative Environment: Work alongside a world-class team supported by top-tier investors.

• Mission-Driven Growth: Competitive compensation and the chance to shape the future of global work.