Vidyard empowers every sales rep to perform like a top performer by bringing the power of personalized video outreach at scale. Through scalable solutions like AI Avatars and Video Messages, Vidyard enables reps to break through the noise, engage high-intent prospects, and accelerate deal velocity—all while helping sales teams gain more face-time with prospects and customers in a remote selling world. Join Vidyard and help us create the future of productive relationships between buyers and sellers!

About the Role

Vidyard is looking for a Mid Market Account Manager to join our Account Manager Team within our Sales department. Reporting to the Senior Manager, Account Management, you’ll own a portfolio of our top tier Mid Market accounts and be responsible for retention and revenue growth.

This is a retention and growth role where you will run end-to-end renewals and growth plays for Vidyard’s Mid Market customers within your book - particularly where there is strong partnership, executive alignment, and a clear path to growth. You’ll collaborate closely with Customer Success partners to ensure a seamless customer experience across adoption, planning, and commercial execution.

You’ll act as a trusted advisor to senior stakeholders, build multi-threaded relationships, and bring structured account plans that tie Vidyard’s platform to measurable business value. This role requires strong forecasting discipline, crisp executive communication, and comfort navigating ambiguity while keeping momentum high across multiple accounts.

This is a remote role open to candidates in Canada.

About the Team

You’ll be part of Vidyard’s post-sales customer team, where Account Managers and Customer Success Managers partner closely to drive retention and growth across our customers. You’ll collaborate cross-functionally to align on account plans, deliver a consistent customer experience, and execute cleanly against shared goals.

What You’ll Work On:

• Own a book of Mid Market accounts, responsible for maintaining strong retention performance while driving expansion and cross-sell outcomes. 

• Build and run structured account plans that connect customer goals, value realization, and product usage to a clear expansion strategy (with strong executive alignment). 

• Lead end-to-end renewal execution for your largest accounts in the Growth motion, from discovery and requirements through negotiation and agreement close—keeping process tight and customer-centric. 

• Create a pipeline from within your book through consistent prospecting, stakeholder mapping, and expansion plays across teams, regions, and business units. 

• Partner with your CSM and cross-functional teammates to keep accounts moving - aligning on shared priorities, removing friction, and driving consistent execution across Post-Sales. 

• Forecast accurately and communicate clearly, with strong deal hygiene and a data-informed view of pipeline, renewals, and expansion. 

What You’ll Bring to this Role and Your New Team:

• 5+ years in SaaS Account Management/Customer Success/Sales, with clear outcomes in expansion + cross-sell.

• Proven in Mid Market, multi-stakeholder environments (exec alignment, procurement, complex orgs).

• Strong at value-based discovery and translating business goals into crisp plans and commercial paths.

• Comfortable owning end-to-end commercial cycles inside an existing book (expansion and growth-oriented renewals).

• Highly organized: forecasting discipline, clean pipeline hygiene, and consistent follow-through.

• A collaborative partner who builds trust quickly across post-sales and cross-functional teams.

• Thrive in ambiguity: you prioritize well, create clarity, and keep momentum high.

Our Tech Stack

• Vidyard

• G Suite

• Salesforce

• Pocus

• Intercom

• Clay

• Gong

• Looker

• Metbase

• Statisfy

• Zendesk

• EverAfter

Our Commitment to Fair & Transparent Hiring 🤝

We believe the hiring process should be clear, respectful, and equitable for every candidate. 

The salary range for this role is: $150k - $166k - $184k CAD OTE (50/50 split) in Canada. The salary range is designed to capture the full journey from developing skills to excelling in the role. Most new hires join close to the midpoint, which aligns with being fully capable in the position.

• Compensation: At Vidyard, we’re committed to fair and transparent pay that reflects both where you are today and where you can grow. Our compensation is guided by market data and structured salary bands that consider skills, experience, performance, and internal equity to ensure fairness and competitiveness across all roles.

• AI in Hiring: AI-enabled tools are used to assist in reviewing applications and documenting evaluations. These tools help us work smarter, but all final hiring decisions are made by people who take the time to consider your unique strengths and experience. This is the same reason why we ask that you refrain from using AI Interview assistants during your interview process.

• Accessibility for All: We’re committed to creating an accessible recruitment process. If you require accommodation at any stage, reach out to our recruitment team at recruitment@vidyard.com.

Will You Thrive at Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

• Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.

• Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work.

• Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).

• Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.

• Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.

• Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.

• Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning.

Why You’ll Love Working at Vidyard

At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

• Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year.

• Competitive Benefits: Start day one with comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period).

• Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot.

• Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.

• Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development.

• Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community.

• Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario.

Come join a team where your best life meets your best work!