Vidyard is the leading provider of AI-powered video messaging and engagement solutions for modern revenue teams. Trusted by 100,000+ companies, Vidyard helps go-to-market teams connect with buyers more personally and effectively at scale - accelerating deal cycles, increasing close rates, and humanizing digital communication. With AI video tools, real-time analytics, and automated workflows, Vidyard is redefining how companies grow revenue through video.

About the Role 

Vidyard is looking for a Director, Revenue Operations to own our Revenue Operations function and set the strategic direction for how our sales, marketing, customer success, and finance teams align and move fast together. Reporting to the Chief Operations Officer, you will define the RevOps roadmap, act as a trusted strategic advisor to GTM and executive leadership, and be accountable for the systems, processes, and analytics that power revenue performance across the business.

This role blends strategic ownership with hands-on leadership. You'll set the vision for revenue operations at Vidyard, build and develop the team responsible for executing it, and stay close enough to the details to guide forecasting methodology, pressure-test pipeline data, and unblock the systems GTM teams rely on daily. You're someone who has led a RevOps function before, is comfortable owning outcomes with a lean team, and can flex between boardroom strategy and operational execution.

This is a remote role open to candidates located in Canada.

About the Team

Our Revenue Operations team is small and high-leverage, with two team members covering forecasting/analytics and systems/automation across the GTM org. You'll lead and grow this team, working closely with sales, marketing, customer success, and finance leadership to keep revenue operations running smoothly - and scaling the function as the business grows.

What You’ll Work On

Revenue Strategy, Intelligence & Reporting

- Serve as the executive-level authority on revenue team performance - own the narrative behind our KPIs and act as a trusted strategic advisor to the CRO, COO, and broader leadership team

- Own unified revenue reporting end-to-end, including executive and board-level reporting, ensuring leadership always has the data needed to make high-stakes decisions

- Direct ad hoc analytical deep dives (pipeline analysis, win-loss, segmentation), translating findings into strategic recommendations and owning execution against them

Forecasting & Planning

- Own forecasting accuracy and rigor at the company level, including new business, renewals, and account growth. Lead the weekly forecasting cadence and quarterly bottom-up planning, setting the standard for rigor across the org

- Drive operational planning for marketing, sales, and post-sales: pipeline targets, quota target assignment, incentive design, and headcount planning, partnering directly with Finance on budget and capacity decisions

- Own territory strategy, design, balancing, distribution, and ongoing management across AE, AM, and CS teams

Systems & Automation

- Own the GTM tech stack strategy alongside the GTM Systems Architect, setting priorities and investment decisions

- Own and evolve the GTM AI & Automation Roadmap across three pillars: pipeline generation, AE/AM productivity, and management efficiency - including signal-based outreach and pipeline generation experiments

- Partner with GTM leaders to identify and prioritize process and technology investments that increase insight and productivity org-wide

Deal & Partner Operations

- Own final escalation authority for complex quoting and deal support decisions, ensuring routine requests are handled through self-serve resources so your team's time goes to the highest-leverage problems

- Oversee partner and reseller operations strategy, including deal registration integrity and performance tracking of partnership initiatives

Leadership & Cross-Functional Partnership

- Lead, coach, and grow your Revenue Operations team, developing their capabilities and scaling the team as the function matures

- Serve as the connective tissue between Sales, Marketing, CX, Finance, and Partnerships - translating each function's needs into systems and process changes at an organizational level

- Act as a strategic thought partner to the CRO, COO, and other GTM leaders, diagnosing what's driving performance company-wide and shaping the roadmap to improve it

- Represent Revenue Operations in executive and board-level forums, communicating performance, risk, and strategy with clarity and confidence

What We’re Looking For

• 7+ years of experience in Revenue or Sales Operations, ideally within a SaaS or PLG company, including experience leading and developing a team

• Bachelor's degree in Business, Finance, or a related field

• A track record of setting RevOps strategy and translating it into operational execution - equally comfortable building a forecast model yourself as setting the multi-quarter roadmap

• Strong analytical skills, with the ability to turn messy data into clear, board-ready recommendations

• Deep proficiency with CRM and GTM tech stacks, with experience making build-vs-buy and investment decisions

• Sound judgment on deal and contract terms, with the confidence and authority to make final approval calls independently

• Excellent executive communication skills, with the ability to influence cross-functionally across sales, marketing, customer success, and finance

Our Tech Stack
You’ll work with technologies like:

• Salesforce

• Gong

• Salesloft

• Clay

• Crossbeam

• Claude

Our Commitment to Fair & Transparent Hiring 🤝

We believe the hiring process should be clear, respectful, and equitable for every candidate. 

The salary range for this role is: $165k - $184k - $202k CAD in Canada. The salary range is designed to capture the full journey from developing skills to excelling in the role. Most new hires join close to the midpoint, which aligns with being fully capable in the position.

• Compensation: At Vidyard, we’re committed to fair and transparent pay that reflects both where you are today and where you can grow. Our compensation is guided by market data and structured salary bands that consider skills, experience, performance, and internal equity to ensure fairness and competitiveness across all roles.

• AI in Hiring: AI-enabled tools are used to assist in reviewing applications and documenting evaluations. These tools help us work smarter, but all final hiring decisions are made by people who take the time to consider your unique strengths and experience. This is the same reason why we ask that you refrain from using AI Interview assistants during your interview process.

• Accessibility for All: We’re committed to creating an accessible recruitment process. If you require accommodation at any stage, reach out to our recruitment team at recruitment@vidyard.com.

Will You Thrive at Vidyard?

At Vidyard, success comes from individuals who align with our core values, embrace challenges, and contribute to our high-performing, customer-obsessed culture. You’ll thrive here if you:

• Put Customers First: You’re passionate about solving problems, delivering exceptional value, and ensuring our customers succeed with our products.

• Embrace Innovation: You think creatively, challenge the status quo, and continuously explore new ways to improve and grow—both personally and professionally—including how you leverage AI and emerging technologies in your work.

• Value Collaboration: You work effectively across teams, listen actively, and contribute to a supportive and inclusive environment (see our statement of dedication to DEIB here).

• Act with Urgency: You’re motivated, proactive, and thrive in a fast-paced, dynamic environment where priorities can shift quickly and change is expected.

• Take Ownership: You own your work, take responsibility for outcomes, and are proud of delivering results that drive impact.

• Strive for Excellence: You maintain high standards, are goal-oriented, and continuously push yourself and your teammates to do their best.

• Use AI Thoughtfully: You’re curious and proactive about adopting AI tools to work smarter, increase impact, and scale results—while understanding the importance of human judgment, ethics, and continuous learning.

Why You’ll Love Working at Vidyard

At Vidyard, we’re passionate about creating an environment where you can succeed—both personally and professionally. Here’s what you can look forward to:

• Work-life Integration: At Vidyard, we set the bar high, expecting excellence and dedication from every team member. In return, we empower you to integrate work and life seamlessly. Enjoy remote-first flexibility, unlimited vacation, and the option to work abroad for up to 90 days each year.

• Competitive Benefits: Start day one with comprehensive, flexible benefits tailored to support you (RRSP match and stock options included following completion of your probationary period).

• Wellness & Mental Health: Flexible spending accounts and $1,500 annually for mental health support through Inkblot.

• Parental Leave Top-Up: Support when it matters most, with enhanced parental leave benefits.

• Growth & Development: $1,500 annual allowance, mentorship, and regular review cycles to support your professional development.

• Purpose & Impact: Paid volunteer hours and Employee Resource Groups to champion inclusion and community.

• Your Workspace, Your Choice: Remote-first with the option to collaborate in our office space in Kitchener, Ontario.

Come join a team where your best life meets your best work!