About Lightning AI & Voltage Park:

Lightning AI is the company behind PyTorch Lightning, building an end-to-end platform for developing, training, and deploying AI systems. Through our merger with Voltage Park, a neocloud and AI Factory, we combine developer-first software with large-scale, cost-efficient compute infrastructure. 

Our data centers power cutting-edge AI workloads, and our operations team ensures these systems remain reliable, observable, and performant at all times. 

About the Role: 

We are seeking a Network Operations Center (NOC) Operator to join our overnight operations team at our Puyallup data center. This is an entry-level role focused on monitoring, alert triage, and escalation.

In this role, you will serve as the first line of response, ensuring that system alerts are acknowledged, validated, and routed to the appropriate teams. You will follow structured runbooks and workflows to support reliable operations across our infrastructure.

This is a great opportunity for someone looking to start a career in data center operations, networking, or infrastructure, with exposure to advanced AI systems and hands-on learning opportunities over time.

This is role is fully on-site in Lisle, Illinois, and the pay band is $75,000 - $85,000.

What you will do: 

Monitoring & Alert Response

• Monitor data center systems using dashboards and alerting tools

• Acknowledge and triage alerts across compute, network, and hardware systems

• Identify and filter out false positives using predefined guidelines

Triage & Escalation

• Follow structured runbooks to perform initial validation steps (e.g., running diagnostic scripts or checking system status)

• Escalate issues to the appropriate teams (hardware, network, SRE) based on clear escalation criteria

• Notify relevant stakeholders during active incidents

Ticketing & Coordination

• Create, update, and manage tickets with accurate and timely information

• Attach relevant logs, diagnostics, and observations to support faster resolution

• Track incidents to ensure proper ownership and handoff

Operational Awareness

• Identify recurring alerts or patterns and report them to improve monitoring and reliability

• Maintain awareness of ongoing incidents and system status during your shift 

Growth and Learning Opportunities: 

Gain exposure to large-scale AI and HPC infrastructure, including GPU-based systems

Learn the fundamentals of data center operations, networking, and system reliability

Opportunities to assist with hands-on data center tasks such as hardware checks, inspections, and basic support activities under guidance

Pathways to grow into roles such as:

• Data Center Technician

• Network Operations Engineer

• Site Reliability Engineer (SRE)

What you will need: 

Required Qualifications

• Basic familiarity with computers, Linux systems, or IT environments (academic or personal experience is acceptable)

• Ability to follow structured procedures and runbooks with attention to detail

• Strong communication skills and ability to clearly document issues

• Ability to prioritize tasks and respond quickly in a fast-paced, 24/7 environment

• Willingness to learn and grow in a technical operations role

Nice to Have:

• Exposure to monitoring tools (Grafana, Datadog, etc.)

• Basic understanding of networking or server hardware concepts

• Interest in data centers, cloud infrastructure, or AI systems

• Strong sense of ownership and urgency, with the confidence to escalate issues to the appropriate teams or levels to ensure timely resolution 

Work Environment:

On-site role in a production data center environment

Availability to work all shifts required according to business needs. 

Collaborative team working closely with hardware, network, and software engineering groups