Implementation Manager

About the company:

At WizCommerce, we’re building the AI Operating System for Wholesale Distribution — transforming how manufacturers, wholesalers, and distributors sell, serve, and scale.

With a growing customer base across North America, WizCommerce helps B2B businesses move beyond disconnected systems and manual processes with an integrated, AI-powered platform.

Our platform brings together everything a wholesale business needs to sell smarter and faster. With WizCommerce, businesses can:

Take orders easily — whether at a trade show, during customer visits, or online.
Save hours of manual work by letting AI handle repetitive tasks like order entry or creating product content.
Offer a modern shopping experience through their own branded online store.
Access real-time insights on what’s selling, which customers to focus on, and where new opportunities lie.

The wholesale industry is at a turning point — outdated systems and offline workflows can no longer keep up. WizCommerce brings the speed, intelligence, and design quality of modern consumer experiences to the B2B world, helping companies operate more efficiently and profitably.

Backed by leading global investors including Peak XV Partners (formerly Sequoia Capital India), Z47 (formerly Matrix Partners), Blume Ventures, and Alpha Wave Global, we’re rapidly scaling and redefining how wholesale and distribution businesses sell and grow.

If you want to be part of a fast-growing team that’s disrupting a $20 trillion global industry, WizCommerce is the place to be.

Read more about us in Economic Times, The Morning Star, YourStory, or on our website!

Founders:

Divyaanshu Makkar (Co-founder, CEO)

Vikas Garg (Co-founder, CCO)

Job Description:

Role: We are seeking a motivated and enthusiastic individual to join our team as an Implementation Manager for the USA market. As an Implementation Manager, you will play a crucial role in ensuring smooth and successful implementation experiences for our clients, setting the stage for long-term relationships, customer satisfaction, and assisting the product team with the new feature requirements.

Responsibilities:

Understand the client’s requirements and lay out the implementation plan.
Manage the end-to-end implementation process for new clients from initial contact to successful handover.
Serve as the main point of contact for clients during the implementation process, providing guidance, support, and troubleshooting as needed.
Collaborate with cross-functional teams including sales, product, and internal support to ensure seamless implementation experiences.
Understand the internal tools and pick the implementation tasks proactively to expedite the process.
Conduct training sessions and product demonstrations for clients to ensure they are fully equipped to use our solutions effectively.
Gather feedback from clients during the implementation process and communicate insights to internal teams for continuous improvements.
Develop and maintain Implementation documentation, training materials, and resources to support client implementation activities.
Track and report on key Implementation metrics and KPIs to measure success and identify areas for improvement.

Requirements:

Bachelor's degree in Business, Marketing, or a related field.
2-5 years of experience in customer success, client Implementation, or a related role.
Should be comfortable with US Shift Hours.
Basic level of MS Office understanding.
Excellent communication in English (Verbal and Written) and interpersonal skills, with the ability to build rapport and establish trust with clients.
Strong organisational skills and attention to detail, with the ability to manage multiple tasks and priorities simultaneously.
Proactive attitude and a willingness to take initiative in a fast-paced and dynamic environment.
Passion for delivering exceptional customer experiences and driving customer success.

Compensation: Best in the industry

Location: Bengaluru

Website Link: https://www.wizcommerce.com/