Product Support Engineer (L2)

About the company: 

At WizCommerce, we’re building the AI Operating System for Wholesale Distribution — transforming how manufacturers, wholesalers, and distributors sell, serve, and scale.

With a growing customer base across North America, WizCommerce helps B2B businesses move beyond disconnected systems and manual processes with an integrated, AI-powered platform.

Our platform brings together everything a wholesale business needs to sell smarter and faster. With WizCommerce, businesses can:

• Take orders easily — whether at a trade show, during customer visits, or online.

• Save hours of manual work by letting AI handle repetitive tasks like order entry or creating product content.

• Offer a modern shopping experience through their own branded online store.

• Access real-time insights on what’s selling, which customers to focus on, and where new opportunities lie.

The wholesale industry is at a turning point — outdated systems and offline workflows can no longer keep up. WizCommerce brings the speed, intelligence, and design quality of modern consumer experiences to the B2B world, helping companies operate more efficiently and profitably.

Backed by leading global investors including Peak XV Partners (formerly Sequoia Capital India), Z47 (formerly Matrix Partners), Blume Ventures, and Alpha Wave Global, we’re rapidly scaling and redefining how wholesale and distribution businesses sell and grow.

If you want to be part of a fast-growing team that’s disrupting a $20 trillion global industry, WizCommerce is the place to be.

Read more about us in Economic Times, The Morning Star, YourStory, or on our website!

Founders:

Divyaanshu Makkar (Co-founder, CEO)

Vikas Garg (Co-founder, CCO)

Job Description:

We are seeking a proactive, technically skilled L2 Support Engineer with 3–6 years of experience to join our support team. The ideal candidate should be comfortable analyzing technical issues, understanding application behavior, and working closely with engineering teams to ensure faster resolution of customer-impacting problems.

This role requires strong troubleshooting abilities, exposure to APIs and integrations, and hands-on experience with GCP logs to identify root causes efficiently. The candidate should also be comfortable working in US business hours to support global customers.

Responsibilities:

• Investigate and resolve complex technical issues escalated from L1 support.

• Analyze logs to identify errors, system behavior, and performance concerns.

• Troubleshoot API failures and integration issues across platforms.

• Collaborate with engineering teams to drive faster resolutions.

• Provide clear, structured updates to customers on issues and fixes.

• Document root causes, workarounds, and permanent fixes.

• Build and maintain internal knowledge base articles.

• Identify recurring issues and recommend long-term solutions or automation.

Requirements:

• 3–6 years of experience in Technical / Application / Production Support.

• Ability to read and understand code to assist in debugging (Java, Python, Node.js, or similar).

• Hands-on experience analyzing GCP logs or other cloud-based logging platforms.

• Strong practical knowledge of REST APIs and system integrations.

• Proven troubleshooting skills with the ability to perform root cause analysis independently.

• Excellent written and verbal communication skills, able to clearly explain issues, impact, and resolution to customers.

• Comfortable working in the US shift (India Night shift).

• Ability to handle high-priority incidents with ownership and urgency.

Benefits: 

• Opportunity to work in a fast-paced, growing B2B SaaS company.

• Collaborative and innovative work environment.

• Competitive salary and benefits package.

• Growth and professional development opportunities.

• Flexible working hours to accommodate your schedule.

Compensation: Best in the industry

Role location: Bengaluru

Website Link: https://www.wizcommerce.com/