About WizCommerce

Wholesale distribution is a $10T+ industry — and most of it still runs on fax, spreadsheets, and legacy ERPs. We're here to change that.

WizCommerce is the AI Operating System for B2B Trade. We build AI-native commerce solutions that sit on top of the ERPs distributors already use — no rip and replace, no 12-month implementations. Just real transformation, fast.

Our platform combines an AI-native CRM, B2B website builder, embedded finance, and AI co-workers (order entry, quoting, content) into one unified system built for how wholesale actually works.

The results speak for themselves:

• 180% Net Revenue Retention

• 4X YoY ARR growth

• 400% growth in customers with >$50K ACV

• 95% implementation success rate (vs. an industry average of 30%)

We serve 150+ customers across North America — from Jaipur Living to Loloi — and we're a fast-growing team backed by Peak XV Partners, Blume Ventures, Alpha Wave Global, and others.

If you want to build category-defining software in a massive, underserved industry — with a team that has genuinely lived the problem — WizCommerce is the place to be.

Our product ecosystem includes:

• WizOrder: AI-powered, mobile-first ordering system for B2B order journeys—even offline.

• WizShop: AI-driven, 24/7 self-service B2B ecommerce platform.

• WizStudio: AI-powered creative platform generating studio-quality lifestyle imagery.

• KAI: Industry's first AI-powered sales assistant with RAG, customer intelligence, and workflow automation.

• WizCRM & WizPay: AI-enhanced CRM and flexible B2B payment solutions.

• WizAgent (Roadmap): Agentic marketplace where autonomous AI agents facilitate B2B transactions.

Job Description:

We are seeking a proactive, technically skilled L2 Support Engineer with 3–6 years of experience to join our support team. The ideal candidate should be comfortable analyzing technical issues, understanding application behavior, and working closely with engineering teams to ensure faster resolution of customer-impacting problems.

This role requires strong troubleshooting abilities, exposure to APIs and integrations, and hands-on experience with GCP logs to identify root causes efficiently. The candidate should also be comfortable working in US business hours to support global customers.

Responsibilities:

• Investigate and resolve complex technical issues escalated from L1 support.

• Analyze logs to identify errors, system behavior, and performance concerns.

• Troubleshoot API failures and integration issues across platforms.

• Collaborate with engineering teams to drive faster resolutions.

• Provide clear, structured updates to customers on issues and fixes.

• Document root causes, workarounds, and permanent fixes.

• Build and maintain internal knowledge base articles.

• Identify recurring issues and recommend long-term solutions or automation.

Requirements:

• 3–6 years of experience in Technical / Application / Production Support.

• Ability to read and understand code to assist in debugging (Java, Python, Node.js, or similar).

• Hands-on experience analyzing GCP logs or other cloud-based logging platforms.

• Strong practical knowledge of REST APIs and system integrations.

• Proven troubleshooting skills with the ability to perform root cause analysis independently.

• Excellent written and verbal communication skills, able to clearly explain issues, impact, and resolution to customers.

• Comfortable working in the US shift (India Night shift).

• Ability to handle high-priority incidents with ownership and urgency.

Benefits: 

• Opportunity to work in a fast-paced, growing B2B SaaS company.

• Collaborative and innovative work environment.

• Competitive salary and benefits package.

• Growth and professional development opportunities.

• Flexible working hours to accommodate your schedule.

Location: Bengaluru / Gurugram

Learn more: wizcommerce.com