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Customer Success Manager

Job type: Full Time · Department: Customer Success · Work type: On-Site

Bengaluru, Karnataka, India

About WizCommerce

Wholesale distribution is a $10T+ industry — and most of it still runs on fax, spreadsheets, and legacy ERPs. We're here to change that.

WizCommerce is the AI Operating System for B2B Trade. We build AI-native commerce solutions that sit on top of the ERPs distributors already use — no rip and replace, no 12-month implementations. Just real transformation, fast.

Our platform combines an AI-native CRM, B2B website builder, embedded finance, and AI co-workers (order entry, quoting, content) into one unified system built for how wholesale actually works.

The results speak for themselves:

• 180% Net Revenue Retention

• 4X YoY ARR growth

• 400% growth in customers with >$50K ACV

• 95% implementation success rate (vs. an industry average of 30%)

We serve 150+ customers across North America — from Jaipur Living to Loloi — and we're a fast-growing team backed by Peak XV Partners, Blume Ventures, Alpha Wave Global, and others.

If you want to build category-defining software in a massive, underserved industry — with a team that has genuinely lived the problem — WizCommerce is the place to be.

Our product ecosystem includes:

  • WizOrder: AI-powered, mobile-first ordering system for B2B order journeys—even offline.

  • WizShop: AI-driven, 24/7 self-service B2B ecommerce platform.

  • WizStudio: AI-powered creative platform generating studio-quality lifestyle imagery.

  • KAI: Industry's first AI-powered sales assistant with RAG, customer intelligence, and workflow automation.

  • WizCRM & WizPay: AI-enhanced CRM and flexible B2B payment solutions.

  • WizAgent (Roadmap): Agentic marketplace where autonomous AI agents facilitate B2B transactions.

Responsibilities:

  • Own and manage customer relationships post-implementation for assigned accounts in the US market

  • Drive renewals and expansion revenue by identifying upsell and cross-sell opportunities

  • Proactively create new opportunities within existing accounts and collaborate with the sales team to convert them

  • Conduct regular check-ins, business reviews, and product adoption discussions with customers

  • Ensure customers are realizing the full value of the platform, leading to higher retention and satisfaction

  • Monitor product usage and customer health metrics to identify risks and opportunities

  • Act as the primary point of contact for customer queries, feedback, and escalations

  • Work closely with product, support, and sales teams to improve the overall customer experience

  • Maintain accurate account updates and opportunity tracking in CRM

Required Skills & Experience

  • 3+ years of experience in Customer Success, Account Management, or Client Success roles

  • Experience working with international/US customers is preferred

  • Strong experience driving renewals, expansions, or revenue from existing accounts

  • Excellent relationship management and communication skills

  • Ability to identify growth opportunities within accounts

  • Strong problem solving and customer centric mindset

  • Comfortable working in US shift (5 PM - 2 AM IST)

What We’re Looking For

  • A revenue focused Customer Success professional

  • Strong ownership and proactive communication

  • Ability to balance customer satisfaction with revenue growth

  • Someone who thrives in a fast paced startup environment

Role location: Bengaluru

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