About Us

ACKO is the protection destination for over 200 million tech-savvy families across India, protecting their families, assets and money. Launched in 2016, ACKO started by reimagining insurance, making it simple, hassle-free and customer-first. Today, our mission goes beyond that: we aim to touch the lives of 1 million users, building products that solve real-world problems with technology at the core.

We are not just another insurance company, our DNA is product-tech, and our approach is bold, innovative, and digital-first. From zero commission, zero paperwork, and instant renewals to same-day claims settlements and app-based tracking, ACKO is a Welcome Change from traditional insurers. But what truly sets us apart? Our people. At ACKO, every Acker’s voice and ideas matter. We’re a vibrant, inclusive team of creators, thinkers, and doers, building products that redefine protection while ensuring each Acker grows, thrives and does meaningful work.

Join us at ACKO, where bold ideas, real impact and tech-driven innovation redefine protection and peace of mind - and where YOU can make a real difference in people's lives. ACKO is a product-tech company, launched in 2016, solving real-world problems for customers, starting with insurance. And as a customer-first organization serving the digitally-savvy, ACKO’s value proposition of ‘Welcome Change’ focuses on offerings that make insurance simple and hassle-free! With features such as zero commission, zero paperwork, instant renewal, same-day claim settlements, and app-based updates on claims, ACKO is a 'Welcome Change' from traditional insurers.

Having said that, we are not just another conventional insurance firm, or the people consulted solely for "claims”! Anchored in a tech-centric philosophy, ACKO’s approach fuels innovation, empowering us to develop comprehensive products that cater to every aspect of our customers' insurance requirements. And while we are at it, we put our Ackers at the heart of everything we do. We're not your typical 9-to-5 workplace; we're a vibrant and inclusive bunch of innovators and creators making sure every Acker’s idea matters, their voice is heard, and their growth is part of our mission.

About the Role 

We are seeking a Product Manager for the Health & Life Insurance growth product team. You will own the charter to identify and build the growth levers for the next phase of ACKO's growth. You’ll blend your strong data-driven approach with a deep understanding of user needs, habits, and perceptions to identify the highest growth potential areas across the product experience and partners.

You will join a fast-moving entrepreneurial team, with lots of cross-collaboration with other parts of the business such as customer experience, pricing, claims, business development, operations, engineering, data science, design, and user research to bring your ideas to life.

Why ACKO Health & Life?

The health & life insurance team is a high-growth, fast-moving, entrepreneurial team working to improve how health & life insurance are experienced and accessed by millions of users. ACKO’s health & life team is trying to radically change the way that users interact with their health & life insurers by positioning ACKO as a partner in helping users and their families navigate the system & live healthier lives every day.

ACKO’s health & life business is growing rapidly, and growth product work has a high impact and visibility across the company. ACKO gives PMs high ownership and autonomy - if you are a self-starter looking to grow your skills and meaningfully improve the lives of your users, this is the place for you.

As a Product Manager, you will envision and execute (build products) the strategy of growing the company's business and its customer base all over India.

Responsibilities:

1. Customer Insight

• Understands the importance of data in decision-making - ask the right questions from data to solve a complex problem

• Gather data from multiple sources (internal and external) to make educated product decisions

• Get user input to drive feature development and roadmap - whether it's talking to customers or doing user research Identify core gaps in user experience and recommend improvements to an existing user experience, with the designers

• Segment users and assess user journeys with one or more user segments in mind

2. Product Strategy

• Clearly articulate and analyze business problems

• Come up with creative solutions to solve business and product problems independently

• Connect features to broader company goals and use them to drive product decisions, thereby delivering on expected business outcomes

3. Product Execution

• Write feature PRDs and iterate on features with design and engineering input (e.g. to get to wireframe and to reduce scope), with a clear understanding of MVP and iterative development

• Clear communication explaining what a feature makes it successful

• Contextualizes how individual features help achieve larger business or company-level goals

• Understanding & negotiating trade-offs from an engineering perspective

• Clearly prioritize between features and reduce scope when required, to enable timely delivery of product roadmap

• Understands the importance of QA in the product development process and demonstrates experience in QAing products

4. Stakeholder Management

• Successfully work with stakeholders from different backgrounds and understand their concerns, while demonstrating empathy for different points of view

• Communicate clearly and simply explain complex concepts Demonstrate ownership mentality and ability to think creatively with little input

• Proactively collect feedback and pivot approach accordingly, if required

What You'll Need

• 3-5 years of experience delivering successful and innovative customer-facing products with your fingerprints all over them

• Exceptional written and verbal communication skills with the ability to create compelling positioning/messaging strategies and present complex information clearly and concisely

• Experience with end-to-end timely product delivery, as per product roadmap

• Drives product decisions through structured experiments with a strong bias for data and end-to-end metrics ownership

• Curious about AI and leverages its potential to solve user and business problems in creative, practical ways.

• Experience defining the market and product requirements, working with engineering organizations to rapidly deliver high-impact capabilities to the market

• Hands-on experience with mobile and web application development.

• You understand the nuances of building and scaling a mobile app, and all the intricacies that come with it You have experience working with OKRs and driving the planning process for a product

• Experience working with UX researchers and designers to extract the best possible user experience designs for the mobile app

• Strong analytical and quantitative skills with the ability to use data and metrics to justify requirements, and features and drive the management of product

• High attention to detail and proven ability to manage multiple, competing priorities simultaneously with minimal supervision

• Must work well in a team environment

• A true passion for the Company's mission, our products, and the Company's digital-first technology /operations nature