Job Summary

We are seeking a dynamic and customer-focused Auto Insurance Claims Executive to join our front-end operations team. The ideal candidate will have a Bachelor's degree in Automobile Engineering (BE Automobile) or a Diploma in Automobile Engineering (DAE), coupled with 3 years of customer service experience. The role involves direct interaction with customers, handling auto insurance claims, addressing inquiries, and providing timely and empathetic solutions. Candidates must demonstrate excellent communication skills and a service-oriented mindset.

Key Responsibilities

• Handle front-line customer interactions related to auto insurance claims.

• Guide customers through the claims process with clarity, accuracy, and empathy.

• Coordinate with surveyors, workshops, and internal teams to ensure smooth and efficient claims processing.

• Manage documentation and updates in the claims management system.

• Resolve customer queries, concerns, or escalations promptly and professionally.

• Maintain high standards of customer service and ensure compliance with service level agreements (SLAs).

• Provide feedback and suggestions to improve the claims experience and internal processes.

Required Qualifications and Skills

• Educational Background:

  • Mandatory: BE in Automobile Engineering or Diploma (DAE) in Automobile Engineering.

• Experience:

  • Minimum 3 years of customer service experience, preferably in the auto insurance or automotive service domain.

  • Prior front-end or client-facing experience in a claims-related role is highly desirable.

• Communication Skills:

  • Excellent command of English (verbal and written), with proficiency in Hindi and relevant regional languages as required.

  • Strong interpersonal skills with a problem-solving attitude.

• Other Competencies:

  • Empathy and patience in dealing with distressed or dissatisfied customers.

  • Basic understanding of auto insurance policies and vehicle assessment processes.

  • Proficiency in CRM tools and claim processing systems is a plus.

Preferred Candidate Profile

• Passionate about delivering high-quality customer experiences.

• Adaptable to dynamic work environments and shift timings.

• Excels in cross-functional collaboration and remains composed and focused in challenging situations