About Job

We are seeking a detail-oriented and proactive Operations Associate to manage Pre-Policy Medical Checkup (PPMC) operations at ACKO. The role involves coordinating with labs, Third-Party Administrators (TPAs), and customers to ensure smooth execution of medical tests. As a key member of the Operations / Health Checkups team, the ideal candidate should possess strong analytical skills, be comfortable with numbers, and demonstrate readiness to take on additional responsibilities as needed.

The Operations Associate will play a crucial role in ensuring the success of our Pre-Policy Medical Checkup operations, working closely with various stakeholders to coordinate medical tests, track test status, and identify process improvements. With a strong focus on customer satisfaction and quality, this role requires a motivated individual who can thrive in a fast-paced environment.

Qualifications

• Bachelor's degree or equivalent is required; a graduate degree is preferred.

• Relevant work experience is preferred.

Skills & Qualification

• Strong analytical and numerical skills, with the ability to interpret data and generate insights. This skill will help in identifying trends, coverage gaps, and process improvements.

• Excellent communication and coordination skills for interacting with multiple stakeholders, including labs, TPAs, and customers. These skills will ensure seamless execution of medical tests and excellent customer experience.

• Proficiency in MS Excel, Google Sheets, and other data tools to track, monitor, and analyze data, ensuring accurate and efficient data analysis to drive business decisions. This skill will help in creating, maintaining and tracking reports, dashboards and trackers for management visibility.

• Ability to work under pressure, manage escalations, and deliver within deadlines. This skill will ensure adherence to SLAs and compliance standards.

• Strong problem-solving skills to identify and resolve issues in a timely and effective manner. This skill will help in identifying and implementing process improvements to increase efficiency and reduce costs.

• Collaborative and proactive approach to working with internal and external stakeholders. This skill will foster a collaborative and proactive work environment.

• Ability to take ownership of additional responsibilities and projects as assigned. This skill will demonstrate a willingness to learn and grow within the organization.

• Ability to create, maintain and track reports, dashboards and trackers for management visibility, ensuring timely and accurate reporting. This skill will ensure management visibility and informed decision-making.

• Proficiency in data visualization tools to present insights and findings to stakeholders. This skill will help in presenting insights and findings to stakeholders.

• Strong understanding of MS excel. This skill will help in analyzing data and generating insights.

• Excellent customer service skills to ensure excellent customer experience. This skill will ensure seamless execution of medical tests and excellent customer experience.

• Ability to develop and maintain relationships with labs, TPAs, and customers to ensure smooth execution of medical tests. This skill will ensure seamless execution of medical tests and excellent customer experience.

Responsibilities

• Coordinate with labs, TPAs, and customers to schedule and complete PPMC tests within defined timelines, ensuring seamless execution and excellent customer experience. This role will require regular communication with the team and stakeholders to ensure smooth execution of medical tests.

• Track, monitor, and follow up on test status, escalations, and pending cases to ensure adherence to SLAs and compliance standards. This role will require timely and accurate updates to management on test status, escalations, and pending cases.

• Conduct data analysis to identify trends, coverage gaps, and process improvements, providing actionable insights to management. This role will require regular data analysis to identify trends and coverage gaps.

• Prepare and maintain reports, dashboards, and trackers for management visibility, ensuring timely and accurate reporting. This role will require regular reporting to management on test status, escalations, and pending cases.

• Ensure adherence to SOPs, SLAs, and compliance standards, maintaining a high level of quality and integrity in all aspects of the role. This role will require regular checks on compliance standards.

• Collaborate with internal and external stakeholders to resolve issues and improve efficiency, fostering a collaborative and proactive work environment. This role will require regular communication with the team and stakeholders to ensure smooth execution of medical tests.

• Take ownership of additional responsibilities and projects as assigned, demonstrating a willingness to learn and grow within the organization. This role will require a willingness to take on additional responsibilities and projects.

• Identify and implement process improvements to increase efficiency and reduce costs. This role will require regular analysis of processes to identify areas for improvement.

• Develop and maintain relationships with labs, TPAs, and customers to ensure smooth execution of medical tests. This role will require regular communication with the team and stakeholders to ensure smooth execution of medical tests.

• Provide timely and accurate updates to management on test status, escalations, and pending cases. This role will require regular reporting to management on test status, escalations, and pending cases.