About Job

We are looking for a proactive and results-driven Manager to lead our Presales/Inside Sales which is an Outbound Sales operations, focusing on delivering exceptional customer experiences and driving business growth. This role also involves managing relationships with key vendors to ensure seamless service delivery and operational efficiency. The ideal candidate will possess a strong customer-centric mindset, excellent leadership skills, and proven experience in a contact centre environment.

Skills & Qualification

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.

• Proven experience (5+ years) managing PreSales or Sales Support teams in a contact centre environment.

• Strong customer-centric approach with excellent communication and interpersonal skills.

• Ability to analyze customer needs and translate them into effective PreSales solutions.

• Experience in CRM tools and contact centre technology.

• Leadership skills with the ability to motivate and develop a high-performing team.

• Data-driven mindset with the ability to interpret metrics and drive improvements.

Roles and Responsibilities

• Lead, mentor, and manage the PreSales Contact Centre team to achieve business goals and deliver exceptional customer experiences.

• Analyze customer requirements and provide tailored product/service solutions during the PreSales process.

• Monitor and report on PreSales KPIs, including APR , conversion rates, and customer satisfaction and adherence metrics.

• Continuously identify process improvements and training needs to enhance team performance and customer satisfaction.

• Foster a customer-first culture within the team, ensuring all interactions are empathetic, professional, and solution-oriented.

• Manage vendor relationships related to telephony, CRM, or outsourced PreSales support to ensure quality, compliance, and performance standards are met.