About Job

The Assistant Manager/Manager – Process Excellence role at ACKO is a high-impact position that drives continuous improvement initiatives across various business functions. This dynamic role involves identifying and addressing process inefficiencies, implementing Lean Six Sigma methodologies, and enhancing customer experience.

This position requires a strategic thinker who can lead cross-functional teams and drive process improvements that are scalable, automated, and data-driven. If you are passionate about process excellence and have a proven track record of delivering results-driven improvements, we encourage you to apply for this exciting opportunity.

Skills & Qualification

• Lean Six Sigma knowledge and certification (Green Belt or Black Belt)

• Proficiency in process mapping tools (e.g., Visio, Lucidchart, Figma)

• Knowledge of data analytics tools (Excel, SQL, Power BI, Tableau)

• Bachelor's degree in Engineering, Business, or related field; MBA or Postgraduate degree preferred

• 4-7 years of experience in Process Excellence, Continuous Improvement, or Operations Strategy roles

• Experience in Insurance, Fintech, Supply Chain, or Ecom preferred

• Strong analytical and problem-solving mindset

• Excellent communication and stakeholder management skills

• Ability to lead cross-functional initiatives with minimal supervision

• Results-driven with a bias for continuous improvement

• Familiarity with AI, or automation-led improvement initiatives is an advantage

Responsibilities

• Identify process gaps, inefficiencies, and bottlenecks through data analysis, observation, and stakeholder inputs, ensuring effective stakeholder management and collaboration.

• Lead Lean Six Sigma improvement projects to improve customer experience, reduce turnaround time (TAT), enhance quality, and fix process gaps, utilizing data-driven insights to validate business problems and track process impact post-implementation.

• Develop Standard Operating Procedures (SOPs) and ensure adherence across functions, maintaining documentation of all process improvement projects and driving process audits to ensure process compliance with internal controls and regulatory standards.

• Implement process metrics and KPIs to monitor ongoing performance and sustain improvements, building dashboards or reports to monitor key process indicators (KPIs) using tools like Excel, SQL, or Power BI/Tableau.

• Support adoption of new tools, automation, and digitisation initiatives in collaboration with tech and product teams, ensuring seamless integration and effective communication of improvement progress, ROI, and impact to senior management through presentations and reports.

• Partner with business teams to re-engineer workflows for scalability and cost efficiency, utilizing data analytics tools to drive business decisions and process improvements.

• Collaborate closely with cross-functional teams—Operations, Claims, Customer Experience, Technology, and Product, fostering a culture of continuous improvement and open communication.