About Alaffia & Our Mission

Every year, U.S. health plans lose billions to improper payments and administrative waste. That wasted spending ultimately trickles down across the healthcare ecosystem, driving up costs for plans, providers, and patients alike. We’re here to change that paradigm.

Alaffia is a new kind of claims operations partner for health plans. Using expert clinicians and transparent AI, we deliver deeper insights, smarter automation, and consistently better outcomes across the entire lifecycle of claims. With Alaffia, health plans can cut wasted spending more effectively than ever — and provide their members the most affordable care.

We’re a high-growth, venture-backed Series B healthtech startup based in NYC and are actively scaling our company. Join us in helping to build a healthcare system that works better for everyone.

*This position requires current authorization to work in the United States. Unfortunately, we are not in a position to sponsor work visas at this time.

About the Role

As Director of People Operations, you’ll be tasked with building out Alaffia’s HR function as we scale from a Series A company to a growth stage company. This is a high-impact, high-visibility role that blends strategy and execution — ideal for someone who enjoys rolling up their sleeves and collaborating with others for meaningful work that will impact every employee.

You’ll build out Alaffia Health’s core People Ops infrastructure: compensation and benefits, HR systems, reporting, and compliance, partnering cross-functionally across all departments to drive automation and bring clarity to employee communications, headcount planning, people metrics (from eNPS to time to hire), and decision-making.

This role is perfect for someone with a strong technical skillset, an eye for detail, with a strong bias towards action, and who’s excited to turn operational excellence into a competitive advantage as we scale.

If you’re motivated by building the systems that help teams win — turning data and structure into leverage for both people and business performance — and want to shape a company where employees are deeply supported to do their best work, this is your opportunity.

What You'll Be Doing

• Design and execute strategies to attract, retain, and grow top talent in line with Alaffia’s mission and values

• Own our culture at scale, making sure our values are lived as the team grows

• Partner with departmental leaders, ELT, and Finance on org design, team structures, and workforce planning to support sustainable growth

• Lead and drive automation for our employee lifecycle programs: onboarding, performance management, feedback, engagement, and leadership development

• Set up scalable systems and processes for HR operations, payroll, benefits, compliance, and analytics

• Coach managers to help them build strong, effective teams

• Manage vendors and programs for benefits, compensation, and total rewards.

• Handle complex employee relations and compliance matters

Who You Are

• 6-10+ years in People/HR, with 2+ in high-growth B2B SaaS and/or Services companies (Series A through Series C+)

• Deep experience in building and scaling People functions covering recruiting, performance, compensation, engagement, learning & development, and total rewards.

• Strong experience designing people strategies that support growth: org design, leadership development, succession planning, and workforce planning.

• Strong working knowledge of HRIS and people tools (Rippling is a plus) including analytics, workflows, configuration, permissioning, and integrations.

• Strong communication and influence; able to partner with leaders across all levels (entry through c-level).

• The ability to thrive in ambiguity and a passion for building programs, processes, and systems from the ground up.

• Detail-oriented, deadline-driven, and capable of managing multiple priorities without dropping the ball.

• Strong technical skills: HRIS, Google and Microsoft Suite (Sheets/Excel and Slides/PowerPoint)

• A thoughtful and people-first mentality: high emotional intelligence, empathy, and a focus on continuous improvement.

Our Culture

Alaffia was born out of our founders’ personal connection to the inefficiency of the U.S. healthcare system. We are deeply mission-driven, with an abiding belief that technology can help create a better future for everyone — and we’re looking for others who share our passion for change to join the team.

What Else Do You Get?

• Competitive compensation package (cash + equity)

• Medical, Dental and Vision benefits

• Flexible, paid vacation policy

• Work in a flat organizational structure — direct access to Leadership