About Job

The primary responsibility of this role is to support user queries via inbound and outbound voice calls for Srimandir.stores. The role involves assisting users with order-related queries, payments, deliveries, refunds, and general support while ensuring a high level of customer satisfaction through empathetic and effective communication.

Skills & Qualification

• Proficient in Telugu (Primary) with excellent verbal communication skills.

• Kannada (Optional) and Tamil (Optional) language proficiency is a plus.

• Comfortable handling customer conversations over voice calls for extended durations.

• Strong listening skills with the ability to understand and resolve user concerns effectively.

• Customer-first mindset with patience and empathy.

• Basic proficiency in English for internal communication and documentation.

• Willingness to work in a fast-paced, startup environment.

• Prior experience in voice-based customer support is preferred but not mandatory.

Responsibilities

• Handle user queries primarily via voice calls for Srimandir.stores.

• Provide clear and accurate information related to orders, payments, refunds, deliveries, and product-related concerns.

• Conduct follow-up calls with users to resolve pending issues and improve customer satisfaction.

• Address escalations professionally and ensure timely resolution.

• Maintain detailed and accurate records of all customer interactions.

• Coordinate with internal teams to resolve user issues efficiently.

• Deliver a courteous, empathetic, and solution-oriented support experience on every call.