About the Role

We are looking for a highly driven and detail-oriented Delivery Operations Associate to join our Delivery Ops team. This role is key to managing end-to-end delivery processes, including daily warehouse coordination, hub logistics, order fulfillment, procurement, and post-dispatch issue handling. The ideal candidate should be proactive, organized, and committed to ensuring a seamless delivery experience for our users.

Key Responsibilities (KRAs)

Daily Operations & Coordination

• Ensure timely daily dispatches and collaborate with internal teams.

• Maintain continuity in delivery workflows with minimal escalations.

Temple Hub & Warehouse Management

• Manage stock levels and logistics across temple hubs.

• Ensure compliance with hygiene and operational protocols.

Order Fulfillment

• Oversee accurate and on-time Prasad deliveries with high order accuracy.

Procurement & Packaging

• Handle timely sourcing and high-quality packaging of materials.

• Monitor costs and minimize packaging issues.

SLA & TAT Tracking

• Track and improve delivery turnaround times.

• Ensure SLAs are met consistently.

Post-Dispatch & Escalations

• Resolve delivery escalations promptly.

• Manage NDRs (Non-Delivery Reports) and customer satisfaction calling

Key Performance Indicators (KPIs)

• 98%+ timely dispatches with <1% weekly escalations

• 95%+ stock availability and <12-hour average dispatch cycles

• 97%+ on-time delivery, 99%+ order accuracy, and <1% complaints/month

• 95% procurement accuracy and ±5% cost control

• 98% SLA adherence, <24-hour dispatch TAT, 1+ process improvement/month

• 96% on-time delivery and 4.7+/5 customer satisfaction