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Customer Support Associate

Full Time · Operations · On-Site

Bangalore Urban, Karnataka, India

Job Title: Customer Support Associate

Location: Bengaluru/Gurgaon Reporting To: Head of Launch Ops

Department: Retention Level: L5 Type: Full-Time


About the Role:

We are seeking a dynamic and detail-oriented Customer Support Associate to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch.


Key Responsibilities:

  • Handle inbound customer interactions through calls, emails, and chat platforms.

  • Conduct regular follow-up calls for users with lower satisfaction ratings (~25 calls per day).

  • Engage with prime users to gather feedback (~500 users per month).

  • Manage Prasad refund requests and collect address details (~40–50 cases).

  • Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.

  • Maintain accurate records of customer interactions and transactions.


Key Deliverables:

  1. Customer Interaction Handling: Manage queries via calls, emails, and chat with prompt resolution.

  2. Feedback & Follow-Up: Conduct ~25 daily follow-up calls and ~500 monthly feedback calls.

  3. Refund & Address Management: Handle ~40–50 Prasad refund/address cases monthly.

  4. Quality Communication: Maintain professional, empathetic, and grammatically sound responses.

  5. Accurate Reporting: Log interactions and share key insights for continuous improvement.


What We’re Looking For:

  • Proficiency in both English and Hindi, with strong written and verbal communication skills.

  • Excellent grammar and attention to detail in written correspondence.

  • Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.

  • A solution-oriented mindset with the ability to resolve issues efficiently and effectively.

  • Enthusiastic about helping customers and delivering excellent service.

  • Competence with Microsoft Office tools (Word, Excel, Outlook, etc.).

  • Eagerness to work in a fast-paced, rapidly growing startup environment.

  • Share your CV at sachin.dasar@appsforbharat.com for a quick turnaround!

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