Job Title: Customer Support Associate

Location: Bengaluru/Gurgaon Reporting To: Head of Launch Ops

Department: Retention Level: L5 Type: Full-Time

About the Role:

We are seeking a dynamic and detail-oriented Customer Support Associate to join our Puja Category Launch Team. This role will focus on executing and managing on-ground operations, onboarding service partners, and coordinating with temples and vendors to ensure seamless stock and content readiness for launch.

Key Responsibilities:

• Handle inbound customer interactions through calls, emails, and chat platforms.

• Conduct regular follow-up calls for users with lower satisfaction ratings (~25 calls per day).

• Engage with prime users to gather feedback (~500 users per month).

• Manage Prasad refund requests and collect address details (~40–50 cases).

• Provide clear, empathetic, and timely support while maintaining a high standard of professionalism.

• Maintain accurate records of customer interactions and transactions.

Key Deliverables:

1. Customer Interaction Handling: Manage queries via calls, emails, and chat with prompt resolution.

2. Feedback & Follow-Up: Conduct ~25 daily follow-up calls and ~500 monthly feedback calls.

3. Refund & Address Management: Handle ~40–50 Prasad refund/address cases monthly.

4. Quality Communication: Maintain professional, empathetic, and grammatically sound responses.

5. Accurate Reporting: Log interactions and share key insights for continuous improvement.

What We’re Looking For:

• Proficiency in both English and Hindi, with strong written and verbal communication skills.

• Excellent grammar and attention to detail in written correspondence.

• Strong interpersonal skills and the ability to communicate professionally with a diverse customer base.

• A solution-oriented mindset with the ability to resolve issues efficiently and effectively.

• Enthusiastic about helping customers and delivering excellent service.

• Competence with Microsoft Office tools (Word, Excel, Outlook, etc.).

• Eagerness to work in a fast-paced, rapidly growing startup environment.

• Share your CV at sachin.dasar@appsforbharat.com for a quick turnaround!