Operations Intelligence Analyst
Job type: Full Time · Department: Operations · Work type: Hybrid · USD 80,000-95,000 / year
Plano, Texas, United States
About Asher Med
Asher Med is building the platform that empowers frontline wellness businesses to deliver personalized, human care at scale.
We partner with wellness businesses to help them offer high-quality medical weight loss and health optimization services through technology, education, clinical infrastructure, and operational support.
Our mission is to bridge the gap between medical and wellness through responsible growth, operational excellence, and a better patient and partner experience.
We are looking for people who want to help build something high-accountability, fast-moving, and deeply impactful.
About the Role
The Operations Intelligence Analyst to build and scale data visibility across the business. This role will own reporting, dashboards, and insights that drive decision-making across multiple functions.
You’ll transform raw data into clear, actionable insights—enabling leadership to track KPIs, identify bottlenecks, improve performance, and scale operations efficiently.
This is a high-impact, highly technical role ideal for someone with strong Tableau and SQL skills who thrives in fast-paced, ambiguous environments ensuring that billing processes and partner support workflows are efficient, compliant, and aligned with Asher Med’s patient-first philosophy.
Key Responsibilities
Dashboarding & Business Intelligence
Build and maintain Tableau dashboards across key business functions
Develop standardized reporting for:
Patient Success (tickets, response times, resolution rates)
Pharmacy Operations (fulfillment, QC, delivery performance)
Clinical workflows (intake → prescribing → fulfillment)
Ensure dashboards are accurate, reliable, and actionable
Data Analysis & Insights
Analyze operational data to identify:
Bottlenecks
Performance gaps
Trends and anomalies
Translate findings into clear, actionable recommendations
Proactively surface insights—not just respond to requests
SQL & Data Infrastructure
Write and optimize complex SQL queries across internal databases
Pull, clean, and structure data from multiple sources
Partner with Engineering and Product to improve data pipelines and integrity
Align with leadership on reporting, insights, and strategic improvements
Cross-Functional Reporting
Support Reporting across:
Patient Success
Pharmacy
Clinical
Product
Build and maintain reporting for tools such as:
Zendesk (support tickets, SLAs, agent performance)
Jira (engineering velocity, bug tracking, sprint performance)
Process Improvement & Automation
Identify opportunities to automate reporting and reduce manual work
Standardize metrics and definitions across teams
Improve data accessibility and usability
Qualifications
2–5+ years in analytics, operations, or business intelligence roles
Advanced proficiency in Tableau
Strong SQL skills (complex queries, joins, aggregations)
Experience working with relational databases
Strong analytical and problem-solving abilities
Ability to translate data into clear, actionable insights
Preferred Experience
Experience in telehealth, pharmacy, or healthcare operations
Familiarity with insurance, cash-pay models, or subscription billing
Experience building support teams and processes from early-stage to scale
Exposure to compliance and regulatory considerations in healthcare
Compensation Range
Base Salary: $80,000 – $95,000
Bonus: Performance-based
Benefits: Health, Dental, Vision, PTO, and Upward Mobility within the organization
What We Are Looking For
Asher Med wants people who embody seven core principles: humility, empathy, relentlessness, trustworthiness, extreme ownership, reliability, and a growth mindset. These are not just buzzwords to us. They are foundational characteristics of every team member.
The ideal candidate is an operator. You build systems, not just campaigns. You bring solutions instead of just surfacing problems, own outcomes fully, and lead your team with clarity and care. You are organized under pressure, direct and coachable, and comfortable getting your hands dirty in a fast-moving startup environment.
What We Offer
Base salary of $80,000 to $95,000 depending on experience
Comprehensive benefits package including medical, dental, and vision coverage
Equity program giving you a stake in what we are building
A high-energy, in-person office environment built for people who thrive in a team setting
Clear paths for career growth and advancement as the company scales
The chance to sell something that actually changes lives, medical weight loss solutions that deliver real, measurable results for patients
Asher Med, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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