About Asher Health

Asher Health is building the platform that empowers frontline wellness businesses to deliver personalized, human care at scale.

We partner with wellness businesses to help them offer high-quality medical weight loss and health optimization services through technology, education, clinical infrastructure, and operational support.

Our mission is to bridge the gap between medical and wellness through responsible growth, operational excellence, and a better patient and partner experience.

We are looking for people who want to help build something high-accountability, fast-moving, and deeply impactful.

About the Role

The Implementation Specialist Assistant serves as the operational execution and momentum maintenance backbone of the Implementation function. This role is responsible for ensuring partners continue progressing through the Partner Checkpoint System after implementation conversations by maintaining communication, follow-through, scheduling coordination, and execution visibility across onboarding and implementation workflows.

This is not a passive administrative support role. The Implementation Specialist Assistant exists to maintain execution velocity, reduce operational friction, and ensure implementation momentum never stalls.

You will work closely with Implementation Specialists, partners, and internal teams to coordinate live calls, manage communication channels, track action items, monitor partner engagement, and escalate issues before they impact partner success.

The ideal candidate is highly organized, proactive, detail-oriented, and capable of operating with urgency in a fast-paced environment. They are skilled at maintaining momentum, following through consistently, and ensuring partners always know their next steps while keeping operational workflows clean, organized, and scalable.

Key Responsibilities

• Live Implementation & Community Operations Support

• Support live implementation calls, trainings, workshops, and community sessions

• Moderate calls, manage attendance, and assist with participant engagement

• Share links, resources, and instructions during live sessions

• Coordinate post-call follow-up and operational execution

• Monitor inbound partner communication across email, GoHighLevel, Skool, and internal systems

• Respond promptly and route requests to the appropriate internal team member

• Follow up on implementation action items and partner commitments

• Identify when partners require direct implementation support

• Schedule calls within designated implementation availability blocks

• Reduce scheduling friction and improve coordination efficiency

• Prepare resources, agendas, reminders, and documentation for implementation calls

• Track action items and implementation follow-ups consistently

• Document commitments and ensure execution continues after conversations

• Partner Health & Escalation Awareness

• Monitor for signs of disengagement, confusion, inactivity, or implementation delays

• Coordinate internally to resolve operational or implementation friction

• Help ensure partners remain engaged throughout implementation

• Momentum Maintenance & Partner Movement

• Monitor checkpoint progression inside the Partner Checkpoint System

• Help maintain consistent partner movement toward launch and execution

Qualifications

• Minimum 2 years of experience in customer support, customer success, operations support, implementation support, or community management

• Strong written communication and organizational skills

• close attention to detail and strong follow-through

• Ability to manage multiple systems, conversations, and workflows simultaneously

• Strong judgment around escalation versus independent problem-solving

• Comfortable operating in a fast-paced, high-accountability environment

• Ability to maintain urgency while remaining calm and professional under pressure

Preferred Experience

Experience supporting onboarding or implementation workflows

Experience with CRM, communication, and community management platforms

Familiarity with operational coordination inside remote teams

Comfortable maintaining momentum across multiple partner accounts simultaneously

Experience supporting client-facing calls, trainings, or workshops

Compensation Range

Base Salary: Competitive based on experience

Bonus Opportunity: Performance-based incentives tied to operational execution and partner momentum

Benefits: Health, Dental, Vision, PTO, and Upward Mobility within the organization

What We Are Looking For

Asher Health wants people who embody seven core principles: humility, empathy, relentlessness, trustworthiness, extreme ownership, reliability, and a growth mindset. These are not just buzzwords to us. They are foundational characteristics of every team member.

The ideal candidate is an execution-focused operator who thrives behind the scenes while keeping systems, communication, and momentum moving forward. You take ownership naturally, stay organized under pressure, and proactively solve problems before they become larger issues. You are dependable, coachable, detail-oriented, and capable of maintaining operational consistency in a fast-moving startup environment.

What We Offer

• Competitive compensation based on experience plus performance incentives

• Comprehensive benefits package including medical, dental, and vision coverage

• A high-energy, remote environment built for people who thrive in an online team setting

• Clear paths for career growth and advancement as the company scales

• The opportunity to help build systems that directly impact partner success and operational scalability

Asher Health, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.