Revenue Cycle Manager

Location: Hybrid – Plano/Richardson, TX (in-office collaboration)

Job Type: Full-Time

Department: Revenue Cycle

Compensation: $60,000 – $75,000 (based on experience)

About Asher Health

Asher Health is building the platform that empowers frontline wellness businesses to deliver personalized, human care at scale.

We partner with wellness businesses to help them offer high-quality medical weight loss and health optimization services through technology, education, clinical infrastructure, and operational support.

Our mission is to bridge the gap between medical and wellness through responsible growth, operational excellence, and a better patient and partner experience.

We are looking for people who want to help build something high-accountability, fast-moving, and deeply impactful.

About the Role

The Revenue Cycle Manager will lead and optimize both Partner Support and Billing Support functions to ensure a seamless, high-quality experience for partners and their patients. This role is responsible for driving operational excellence across support channels, resolving billing complexities, and building scalable systems that improve response time, accuracy, and satisfaction.

You'll act as a key bridge between Patient Success, Finance, and Operations, ensuring that billing processes and partner support workflows are efficient, compliant, and aligned with Asher Health's patient-first philosophy.

If you're a data-driven leader who takes pride in clean billing operations and building teams that deliver, we'd love to meet you.

What You'll Do

• Manage and develop the Partner Support Team across chat, email, phone, and SMS

• Establish SLAs, KPIs, and QA processes to ensure timely, high-quality responses

• Act as an escalation point for complex partner issues and service failures

• Drive continuous improvement in partner experience and satisfaction

• Build training programs and playbooks for consistent support delivery

• Oversee all billing-related inquiries, including charges, refunds, disputes, and reconciliation

• Ensure accurate and timely resolution of billing issues across partners and patients

• Partner with Finance to maintain billing integrity and reporting accuracy

• Own and refine billing workflows, policies, and escalation pathways

• Work closely with Product and Engineering to improve support tools (Zendesk, admin portal, automation)

• Collaborate with Operations on order flow, pharmacy coordination, and issue resolution

• Partner with Compliance to ensure billing practices meet regulatory requirements

• Build scalable systems for ticket management, categorization, and resolution tracking

• Implement automation and self-service tools to reduce ticket volume

• Analyze support and billing data to identify inefficiencies and opportunities

• Track and report on key metrics (CSAT, first response time, resolution time, billing accuracy)

• Develop dashboards to provide visibility into team performance and trends

• Hold the team accountable to performance goals and coach for improvement

What We're Looking For

• 3–5+ years in Customer Support, Billing Operations, or similar roles (healthcare, telehealth, or pharmacy preferred)

• 2+ years in a management or team lead capacity

• Experience with billing systems, payments, and dispute resolution

• Experience with Stripe (Financial Services)

• Strong understanding of support platforms (e.g., Zendesk or similar)

• Data-driven mindset with experience using metrics to drive decisions

• Excellent communication and problem-solving skills

• Ability to operate in a fast-paced, high-growth startup environment

Preferred Qualifications

• 3–5+ years in Billing, Accounts Receivable, or Financial Operations

• Experience owning billing processes end-to-end

• Experience with Stripe financial services

• Experience building support teams and processes from early stage to scale

• Exposure to compliance and regulatory considerations in healthcare

What We Offer

• Base salary of $60,000 – $75,000 (based on experience)

• Hybrid schedule in the Dallas, TX area

• Comprehensive benefits package including medical, dental, and vision coverage

• Flexible paid time off

• Clear paths for career growth and advancement as the company scales

Why Join Asher Health?

At Asher Health, you'll join a team that leads with humility, empathy, and extreme ownership. We move fast, own our outcomes, and bring solutions instead of just surfacing problems. If you're organized under pressure, direct and coachable, and excited to build clean, scalable operations from the ground up, you'll fit right in.

Equal Opportunity Employer

Asher Health, LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.