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Support executive

Full Time · Marketing · On-Site· USD 1 - 2 / month

Singapore, Central Singapore, Singapore; Bengaluru, Karnataka, India

About Job

We're on the lookout for a talented Support Executive to help our clients with tech challenges at Ats-test. You'll be troubleshooting issues and making sure our clients are happy as a clam!

Skills & Qualification

  • Troubleshooting: Identifies and resolves technical issues efficiently, minimizing downtime.

  • Handling Customer: Excellent communication skills enable effective client interaction and prompt solutions.

  • Bachelor's Degree: A relevant degree in Computer Science, Information Technology, or a related field is essential.

  • 2-5 years of Experience: Proven track record of providing exceptional technical support in a similar role.

  • Problem-Solving Skills: Critical thinking and creativity to develop innovative solutions to complex technical issues.

  • Time Management Skills: Prioritizes tasks effectively and manages time efficiently to meet deadlines.

  • Technical Knowledge: Strong understanding of software applications, hardware, and operating systems, with a focus on staying up-to-date.

Responsibilities

  • Provide technical support to clients via phone, email, and chat, ensuring prompt resolution of queries and concerns.

  • Analyze and troubleshoot technical issues, identifying root causes and developing effective solutions.

  • Document and maintain accurate records of client interactions, including tickets, calls, and correspondence.

  • Collaborate with internal teams to ensure seamless communication and effective issue resolution.

  • Stay up-to-date with the latest technologies and industry trends, enhancing client support services.

  • Participate in training and professional development programs to enhance skills and knowledge.

  • Develop and maintain relationships with clients, ensuring their satisfaction and loyalty.

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