About Job

We're on the lookout for a talented Support Executive to help our clients with tech challenges at Ats-test. You'll be troubleshooting issues and making sure our clients are happy as a clam!

Skills & Qualification

• Troubleshooting: Identifies and resolves technical issues efficiently, minimizing downtime.

• Handling Customer: Excellent communication skills enable effective client interaction and prompt solutions.

• Bachelor's Degree: A relevant degree in Computer Science, Information Technology, or a related field is essential.

• 2-5 years of Experience: Proven track record of providing exceptional technical support in a similar role.

• Problem-Solving Skills: Critical thinking and creativity to develop innovative solutions to complex technical issues.

• Time Management Skills: Prioritizes tasks effectively and manages time efficiently to meet deadlines.

• Technical Knowledge: Strong understanding of software applications, hardware, and operating systems, with a focus on staying up-to-date.

Responsibilities

• Provide technical support to clients via phone, email, and chat, ensuring prompt resolution of queries and concerns.

• Analyze and troubleshoot technical issues, identifying root causes and developing effective solutions.

• Document and maintain accurate records of client interactions, including tickets, calls, and correspondence.

• Collaborate with internal teams to ensure seamless communication and effective issue resolution.

• Stay up-to-date with the latest technologies and industry trends, enhancing client support services.

• Participate in training and professional development programs to enhance skills and knowledge.

• Develop and maintain relationships with clients, ensuring their satisfaction and loyalty.