We are Bright:

Bright is a consumer fintech that helps Americans get out of debt, with the power of data science and machine learning. It is a mobile app that combines all the tools and tech needed to manage and get rid of debt.

Bright’s tools include credit score building, automated debt paydown plans, financial planning,  budget planning tools, and refinance loans. It works with credit cards, student loans and car loans.

Bright has had 6x growth in the last year, with 300,000 users, and more than 100,000 ratings and reviews.

Bright is backed by three major venture capital funds (Sequoia, Falcon Edge and Hummingbird) and with top angel investors from the US, UK and India, Bright has raised +$40 million in funding to date.

Bright has recently raised $50M in debt funding from Encina Lender Finance, for its credit business growth. Encina Lender Finance provides lending solutions to consumer and commercial speciality finance companies across the U.S. and Canada.

Today we are among the top 8 US FinTech companies. We will become a top-100 US financial institution, with the unique strength of data science and predictive modelling to enhance financial products for a user’s life outcomes.

We will be the first at-scale Consumer Tech company, built in India for Global markets.

About Our Founders:

Bright was founded in 2019 by a founding team from McKinsey’s Banking Practice (Petko Plachkov and Avi Patchava) and InMobi Data Scientist (Avi Patchava, Varun Modi, Avinash Ramakath, Jayashree Merwade).

Job Summary:

As a Team Leader in Customer Service, you will be responsible for overseeing daily operations, managing team performance, and driving a culture of excellence. You will leverage data and insights from the fintech sector to optimize customer interactions and enhance service delivery.

Key Responsibilities:

• Lead and motivate a team of customer service representatives to achieve performance goals and deliver exceptional service.

• Monitor team performance metrics and analyze data to identify trends, areas for improvement, and training needs.

• Provide coaching, feedback, and support to team members to enhance their skills and performance.

• Ensure compliance with company policies and procedures, as well as regulatory requirements in the fintech industry.

• Facilitate team meetings, providing updates on performance, initiatives, and best practices.

• Act as a point of escalation for complex customer issues, ensuring timely resolution and customer satisfaction.

• Collaborate with cross-functional teams to enhance customer experience and streamline processes.

• Stay updated on industry trends, customer feedback, and best practices to inform team strategies and initiatives.

Qualifications:

• Bachelor’s degree in Business Administration, Communications, or a related field.

• Proven experience in a customer service role, with at least 2 years in a leadership or supervisory position.

• Strong understanding of the fintech industry or startup and customer service best practices.

• Excellent analytical skills, with the ability to interpret data and drive actionable insights.

• Exceptional communication and interpersonal skills, with the ability to motivate and engage team members.

• Proficiency in customer service platforms and CRM systems (e.g., Zendesk, Salesforce).

• Strong problem-solving skills and a customer-centric mindset.

Preferred Skills:

• Experience in the U.S. fintech sector is highly desirable.

• Familiarity with performance management tools and metrics.

• Knowledge of quality assurance practices and methodologies.