About Job

Associate / Senior Associate - Sales Operations (SME Sales) will be responsible for onboarding new inbound merchants, understanding their requirements, and suggesting the best payment solutions. This role involves fostering relationships with clients, identifying gaps, and resolving issues to ensure faster merchant onboarding and smooth merchant transactions.

This role requires a strong understanding of the payments space, excellent interpersonal skills, and the ability to build rapport with customers by understanding their requirements.

What you’ll do:

• Onboard new Inbound merchants(KYC-B2B), understand their requirements, and suggest the best payment solutions.

• Upsell and cross-sell other payment solutions to new and existing merchants.

• Maintain relationships by fulfilling clients’ requirements.

• Identify gaps and resolve issues to ensure faster merchant onboarding and smooth merchant transactions.

• Execute retention plans for churned merchants on a monthly basis.

• Maintain brand visibility across the payments market.

• Update merchants about applications, handle daily reports, and provide status updates.

• Handle day to day new and existing merchant queries and provide best possible solutions

What Makes You A Great Fit:

• 2-4 years, relevant experience in Hunting and selling in B2B, from Fintech background, preferably online payments 

• Has fair understanding of payments space 

• Strong interpersonal skills and the ability to build rapport with customers by understanding their requirements