Role Overview:

Cashfree Payments seeks a detail-oriented Solution Consultant to navigate customers through their payment solutions journey, ensuring success with our innovative products. You'll join our dedicated team, solving problems, developing payment solutions, and bridging customer-product team communications. Embrace ownership, learning, and curiosity in an environment valuing kindness, respect, and excellence.

What You Will Do:

• Customer Onboarding and Support: Lead seamless customer onboarding; provide support via calls, emails, and chats

• Product Mastery and Consultation: Become a product expert; offer tailored advice and strategic solutions

• Onboarding Material Development: Develop, refine onboarding materials to enhance product understanding and adoption

• Account Growth Identification: Identify upsell and cross-sell opportunities; collaborate on growth strategies

• Cross-Functional Collaboration: Facilitate communication between customers and internal teams; address product issues

• Feedback Loop and Continuous Improvement: Analyze customer feedback; recommend product improvements and enhancements

• This is a high visibility role where you collaborate with, and influence, both external and internal stakeholders

• Serve as a trusted advisor to our customers, actively identifying and driving new customer opportunities that align with their business objectives

• Build a deep understanding of the Cashfree product suite and technology and develop engaging product presentations, prototypes, white papers etc for internal and external audiences

• Collaborate with Product Management and Engineering functions, providing competitive intelligence and requirements to drive product enhancements

• Engage in collaborative problem-solving and strategic discussions with sales teams to prepare for upcoming client meetings and during the initial days of the customer onboarding journey

• Conduct comprehensive business deep-dives to gain insights into our customers’ specific business problems and challenges, and effectively communicate how our solutions can address those issues

• Analyze market trends and competitor offerings to effectively position Cashfree as the leading choice for customers, highlighting our competitive advantages and differentiators

• You will show hustle, take ownership and help foster a high-energy, high-performance culture

What You Will Need:

• Bachelor’s degree in Computer Science, Computer Engineering or Information Technology with 5+ years of experience. Prior experience working in the fintech industry is preferred.

• Strong Technical acumen with ability to put together prototypes and demos. Preferred:  Strong Scripting skills with any scripting languages (Python, Bash Shell etc)

• Highly developed interpersonal skills with the ability to deal with varied stakeholders and customers.

• Prior experience in working with Sales teams to acquire Enterprise and startup clients