Integration Engineer-1
Job type: Full Time · Department: Engineering · Work type: On-Site
Mumbai, Maharashtra, India
Responsibilities:
Act as the primary technical point of contact for the BSE client, troubleshooting and resolving complex technical queries across email, call, and chat channels with clear, step-by-step guidance.
Conduct pre-sales and post-sales product demos for the BSE technical and operations teams, explaining Cashfree’s product suite, integration flows, and dashboard capabilities.
Perform deep technical debugging of enterprise merchant environments, enabling secure and reliable integration with Cashfree via APIs, mobile SDKs, plugins, and web-based solutions.
Own end-to-end issue analysis, collaborating closely with Engineering, Product, Risk, and Operations teams to resolve high-impact, business-critical problems.
Operate under strict SLA commitments, ensuring minimal downtime and high reliability for BSE transaction flows and settlements.
Deliver a world-class support experience aligned with the expectations of a regulated financial institution.
Create, maintain, and enhance product-level playbooks, SOPs, and knowledge base documentation for internal and merchant reference.
Take ownership of technical value-add initiatives aimed at improving integration efficiency, system reliability, and merchant experience.
Continuously monitor and optimize existing integrations to reflect changes in client-side systems, Cashfree products, or regulatory requirements.
Mentor and assist junior team members, contributing to process improvements and best practices across the support function.
1–3 years of relevant experience in technical support, integration support, or developer support, preferably in fintech, payments, or enterprise SaaS.
Working knowledge of at least one programming language: Go, Java, or Python.
Strong understanding of APIs, API authentication, and hands-on experience with tools like Postman.
Solid experience in SQL querying for debugging, reconciliation, and issue analysis.
Familiarity with Android and iOS platforms; exposure to React Native, Flutter, Cordova, or Ionic React is a plus.
Experience handling technical queries over email, calls, and chat, especially for high-stakes enterprise clients.
Strong documentation skills with a keen eye for technical clarity and accuracy.
Excellent problem-solving, communication, and stakeholder management skills.
High sense of ownership, accountability, and follow-through, especially when working with critical clients like BSE.
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