What You Will Do:

• Manage and grow existing customer relationships in Secure ID vertical, by identifying opportunities for upselling, cross-selling, and deepening engagement

• Develop strategies for expanding existing customer accounts, focusing on long-term partnerships

• Consistently achieve revenue targets through customer retention, account expansion, and driving additional business from existing customers in line with team/organizational objectives

• Maintain regular communication with existing clients, ensuring satisfaction and resolving any issues to maintain strong relationships

• Build and manage a pipeline for account expansion by identifying growth opportunities within existing accounts

• Collaborate with customers to identify new use cases and tailor solutions to meet their evolving needs, driving long-term value

• Establish best practices and operating procedures for customer retention, relationship management, and account expansion

• Keep updated on market trends, customer pain points, and competitor actions that may impact current customer relationships and growth opportunities

What You Will Need:

• 4+ Years of relevant experience in account management,upsell & cross sell and with previous experience in FinTech / KYC / SAAS / Technology organizations

• Experience in a startup ecosystem or a product/Technology driven organization is an added advantage      

• Experience in product-focused sales and an organized approach to work

• Strong interpersonal skills and the ability to build rapport with customers by understanding their requirements

• Strong business acumen and product expertise

• Has fair understanding of payments and KYC space, preferably from KYC platforms