Job Details

About this role: In this role, the Technical Account Manager will manage a portfolio of large merchants in India. This role provides many opportunities for creative and challenging problem solving.

What You Will Need :

- Bachelor’s degree in Computer Science (or a related discipline) as well as work experience of 4+ years as a technical consultant, software engineer, support engineer or partner/sales engineer.

- Proficient in web and/or mobile technology standards (HTTP, HTML5, JavaScript, web services, REST, OAuth) - Excellent written and oral communication and presentation skills including speaking to technical and business audience.

- Ability to influence and persuade internal and external stakeholders working with all areas of management from senior agents up to executives.

- Experience in payments domain is preferred. Prior experience working with B2B industry is a great plus.

What you’ll do?

- Proposing solutions to merchants by analyzing the business use case.

- Making requirement doc wherever necessary.

- Giving demo, docs walkthrough and updating merchants about the new features.

- Achieving monthly/quarterly milestones by completing outbound merchants integration.

- Working on cross-selling and up-selling products on technical grounds (data driven).

- A monthly/quarterly milestone.

- Providing reports with analysis for merchants.

- Conducting in-depth analysis for every issue before reaching out to any cross-functional teams for further support. - Handling merchant tech queries.

- Handling/debugging merchants Integration issues. (All Cashfree products including Mobile, plugins, APIs)

- Hands on experience with at least one programming language. Database queries. - Should be able to integrate Cashfree products using APIs, product SDKs, Mobile SDKs, Plugins (Shopify, Magento, wordpress, etc)

- Maintaining excellent experience for Cashfree merchants - Outbound and Farming. - Owning the support documentation initiative.