Onboarding Engineer
Full Time · Customer Success · Remote
São Paulo, State of São Paulo, Brazil; Bogotá, Bogota, Colombia; Mexico
About the Role:
As an Onboarding Engineer you will be responsible for ensuring the successful Implementation
of CleverTap’s Mobile and Web Application SDK’s, smooth onboarding of new customers to
CleverTap’s UI allowing our customer to realize their Business Goals and Use Cases.
What will you do:
- Work Directly with Technical Stakeholders and Development Teams guiding them on their
successful integration of CleverTap SDK’s and API’s
- Ensure smooth and timely onboarding of tour clients to CleverTap by successful
implementation of the CleverTap Platform with a focus on reducing “Time to Value” (TTV).
- Work closely with the designated Customer Success Manager from CleverTap, and at times
work in individual capacity, to build relationships, educate, guide and train the customers
Business Users, Developers and other technical stakeholders through the implementation
process, campaign creation and successful "Go Live"
- Act as a product consultant to your customers: Help define technical solutions and
requirements to implement customers business use cases, assist with techno-functional
knowledge around product integration, troubleshooting, conduct technical audits & reviews to ensure adherence to CleverTap guidelines, quality, performance and data sanity.
- Participate in technical discussions with the customer to identify use cases, technical
enhancements required in the CleverTap product and provide actionable inputs to the internal
teams (CS, Product, Engineering, etc.)
- Document technical requirements, create content, estimate schedules and timelines,
goals/metrics, and customer objective key results and outcomes
- Enable, create and sign off campaigns with customers
- Maintain Customer Satisfaction through continued Technical Support, Troubleshooting, Solutioning and unblocking Technical Integration Issues
What are we looking for?
Must Have:
- Hands On experience with Mobile App Development (Android, iOS, Hybrid), Web
Technologies, APIs & Integration Techniques
- Ability to translate and troubleshoot various Scripting Languages
- Familiarity or experience Integrating SDK’s
- Technical Problem Solving
- Understanding of Software Design and Deployment, Database concepts
- Understanding of Project Management methods & tools.
- Experience Presenting in Portuguese, Spanish and English
-Bachelor's Degree in Computer Science or related fields
Good to Have:
- 2-3 Years experience of “Onboarding” SaaS customers is desirable.
- 4+ Years of experience in a customer facing role involving SaaS Product Implementation
- 2+ Year experience in Mobile App Development
- Technical Support Experience
Measures of Success:
- Successful Go-Live
- Time to Value (TTV)
- Customer Satisfaction Score
- Product Adoption (Breadth/ Depth)
Who will you report to: Senior Director - Customer Onboarding
Why join us
- Contribute to a product backed by 11 technology patents, showcasing industry-leading innovation.
- You are passionate about technology and its impact on the high-growth mobile technology space
- Power personalized engagement at scale, processing over 30 billion events daily and reaching 3+ billion devices worldwide.
- Flourish in an Environment that Nurtures Growth and Curiosity
Learn More
Get to know us better before you apply!
Check out our product documentation, engineering blog, and customer stories to see how we work and what we value.
CleverTap Developer Documentation
About CleverTap:
CleverTap is the leading all-in-one customer engagement platform, trusted by over 2,000 global brands—including marquee Fortune 500 companies —to deliver personalized experiences at scale. Recognized as a leader in customer engagement by Forrester and Gartner, and ranked among G2’s Top 10 Best Software Companies in India, we empower brands to build long-lasting customer relationships.
At the forefront of our innovation is Clever.AI, driving the next wave of AI-powered engagement. With Clever.AI, brands can stay ahead in a rapidly evolving market, creating deeper connections that spark loyalty and growth. Underpinning Clever.ai is TesseractDB™, our purpose-built, 11-patent data platform designed for speed and cost efficiency in customer engagement.
Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap is headquartered in San Francisco, with offices in Seattle, Toronto, Vancouver, London, São Paulo, Bogota, Mexico, Amsterdam, Sofia, Dubai, Mumbai, Bangalore, Gurgaon, Singapore, Ho Chi Minh City, Manila, and Jakarta.For more information, visit https://clevertap.com/ or follow us on Linkedin and X.Join us in shaping the future of engagement.
CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.
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