About the Role:

As an Inbound Senior Sales Development Representative, you will play a crucial role in managing incoming sales inquiries, nurturing warm leads, and setting up qualified meetings for our Account Executives for the South East Asia market based out of Mumbai. Your primary focus will be on engaging with prospects who have shown interest in our products through various marketing channels.

What will you do: 

-Lead Qualification: Identify and qualify incoming leads based on specific criteria, ensuring they are a good fit for our solutions.

- Prospect Engagement: Engage with prospects via phone calls, emails, and chat systems to understand their needs and interests.

- Meeting Setup: Schedule meetings or demos with qualified leads for Account Executives.

- CRM Management: Utilize CRM systems to track, manage, and update lead data.

- Sales Strategy: Continuously refine and improve the lead generation playbook by identifying best practices.

What are we looking for? 

- Bachelor's degree in Business, Marketing, or a related field.

- 3-6 years of experience in a Sales Development Representative or similar role, preferably in the B2B SaaS or MarTech space.

- Proven success in inbound lead qualification, with a track record of meeting or exceeding targets.

- Strong articulation, objection handling and acumen to hold conversations with CXO, VP, Director and Manager profiles.

- Ability to engage and build relationships with potential clients remotely and in-person.

- Familiarity with CRM software, sales automation tools and MarTech platforms.

Measure of Success:

- Initial response time /speed to lead

- Qualification details recorded in the CRM

- Sales ready meetings (SQLs)

- Sales qualified opportunities (SALs)

- Conversion rates (SAL to Deal)

Who you will report to: Associate Director - Sales Development

Why join us?

- Be a part of a global growth stage startup

- Work in a fast-paced, dynamic environment where your contribution matters

- You are passionate about technology and its impact on the high growth mobile technology space

- Innovate at scale, with learning opportunities

About CleverTap

CleverTap is the world’s leading AI-first customer engagement and retention platform, helping brands turn data into lasting customer relationships. Powered by its proprietary CleverAI™ Decisioning Engine and Agentic AI-verse, CleverTap enables organizations to maximize customer lifetime value at scale. Its unified platform brings together AI-powered segmentation, personalization, experimentation, journey orchestration, and deep analytics, integrated with 100+ leading martech solutions.

Recognized as a Leader in the 2026 Gartner® Magic Quadrant™ for Personalization Engines, CleverTap is also ranked among G2’s Top 10 Best Software Companies in India. More than 1,300 leading brands, including Vodafone, Tesco, Burger King, Levi’s, IKEA, Decathlon, Domino’s, 7-Eleven, Jio, Grab, Carousell, and Emirates NBD, rely on CleverTap to drive measurable growth through meaningful customer engagement.

Backed by Accel, Peak XV Partners, Tiger Global, CDPQ, and 360 One, CleverTap has 600+ employees in offices across the US, Europe, the Middle East, and Asia.

For more information, visit https://clevertap.com/ or follow us on Linkedin and X.

Join us in shaping the future of engagement.

CleverTap is dedicated to establishing an inclusive culture that welcomes individuals from diverse backgrounds, encouraging them to contribute their unique perspectives to our workplace.