About the Job

Collate is the creator of the fast-growing open-source OpenMetadata project, and we’re passionate about transforming the way data teams work together. Our founders were the creators of Apache Hadoop, Apache Atlas, and Uber Databook, and previously founded and IPO'd Hortonworks.

We are on a mission to help every company realize the fullest potential of data through AI Agents, open-source, and unified metadata, by solving problems around data discovery, observability, and governance that current data catalogs and quality tools fail to address.

Today, we're focused on solving the foundational problem of discovering and understanding data. We believe metadata is the key to unlocking user collaboration, data quality, data observability, and many more applications that'll enrich the life of data users.

If you're up for the challenge, please apply today!

What you'll be doing

• Define and Lead CS Strategy: Build and own the customer success vision, strategy, and playbooks for onboarding, adoption, expansion, and renewal.

• Organization Leadership: Plan and grow the team globally with a focus on a lean, high-performing team 

• Customer Lifecycle: Develop and deliver on plans to drive the entire customer journey from onboarding to value to renewal and expansion

• Customer Advocacy: Bring the needs and wants of the customer back to the organization serving as a the advocate and sponsor for customers while driving clear and transparent communication bi-directionally

• Customer Health: At all times, have an understanding of the current state of the customer, their deployment and their future plans

• Drive and own key metrics: Drive KPIs around NRR, churn, NPS and secondary metrics that impact key KPIS

What you bring

• Demonstrated expertise in Customer Success or related technical post-sales role, ideally in a SaaS or data startup.

• Proven experience as a manager driving strategic decisions and planning around sales engineering and growing a successful CS organization at a fast-growing company

• Relentless customer focus acting on behalf of the customer to drive successful implementation, utilization and growth.  

• Proven track record of understanding and presenting customer data to drive success against KPIs

• Excellent written and verbal communication skills

• Strong understanding of modern data landscape (databases, warehouses, streaming data, analytics, etc..)

Benefits

• Competitive salary and early stage startup equity

• Medical, Dental, and Vision Insurance to keep you and your family healthy

• Remote first work force with employees internationally, headquartered in SF Bay Area

• Flexible time off

• Company offsites and team events

• Work with smart, motivated, like-minded peers, whom you can teach and learn from to grow together

• You'll be joining a small team with no bureaucracy or politics and get to work directly with the founders