The Company  

Cover Genius is a Series E insurtech that protects the global customers of the world’s largest digital companies including Booking Holdings, owner of Priceline, Kayak and Booking.com, Intuit, Uber, Hopper, Ryanair, Turkish Airlines, Descartes ShipRush, Zip and SeatGeek. We’re also available at Amazon, Flipkart, eBay, Wayfair and SE Asia’s largest company, Shopee. Our partners integrate with XCover, our award-winning insurance distribution platform, to embed protection for millions of customers worldwide each year.

Our team and products have been recognized with dozens of awards including by the Financial Times which ranked Cover Genius as the #1 fastest-growing company in APAC in 2020. Our diverse team across 20+ countries and many language groups commit itself to diverse cultural programs, in particular “CG Gives” which makes social entrepreneurs out of us all and funds development initiatives in global communities.

Our People are

Bold, Authentic, Purposeful and Inspired

Our People are not

Perfect, Traditional, Complacent or Cautious

About the role

As a Product Operations Associate, you'll play a crucial supporting role in bringing our protection products to life. You'll work closely with our Insurance, Partnerships, Product, and Engineering teams, contributing to the development of innovative solutions for our partners. This is an excellent opportunity for someone looking to build a career in product operations, focusing on the essential groundwork that ensures our products are high-quality and meet our partners' needs.

Location: Remote (US). All candidates must be based in the Eastern US Time Zone (ET). We are not considering applicants from other time zones for this role.

What will your day look like? You will...

• Help gather requirements for new protection products and features, ensuring they align with business needs and technical capabilities.

• Load, configure, and test relevant configuration components (insurance content, customer emails, etc.) using dynamic logic across various systems.

• Document and track testing results, manage error resolution, and facilitate the sign-off process for testing activities with relevant stakeholders.

• Help ensure pre-launch checklists and product documentation are complete and up-to-date.

• Assist in the triage and resolution of post-launch bugs and change requests.

• Help validate and coordinate product updates and maintenance.

• Support the team by defining feature requirements for integrations. 

• Contribute to identifying opportunities for process improvement within the Product Operations team.

• Contribute to the continuous improvement of our core systems, including raising clear and concise tickets and partaking in sprint planning meetings. 

• Assist in maintaining accurate and comprehensive product documentation.

• Support internal meetings, including scheduling, preparing basic agendas, and helping track action items.

• Collaborate with various teams to ensure alignment on project tasks and timelines.

To help us level up, you'll ideally have:

• 3+ years of experience in a related field, such as business analysis, product development or consulting. Experience within the insurance industry is a plus.

• Demonstrated ability to gather and document business requirements that support product development efforts.

• A proactive mindset with a willingness to take initiative and learn new processes.

• Exceptional organizational skills and the ability to prioritize and manage multiple tasks.

• Clear and concise communication skills, both in writing and verbally.

• Ability to work effectively with various internal teams and contribute to a positive work environment.

• Demonstrated ability to work in a consultative manner and across multiple deliverables at once.

• High attention to details, embrace challenges, be eager to learn, having a growth mindset

• Effective and inclusive stakeholder manager, able to unite ideas and share cross-functional objectives

*The base salary range for this role is $68,000- $85,000 annually

Why Cover Genius?  

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?  

• Flexible Work Environment - Our teams are hybrid. We work from home on a Wednesday and Thursday and attend the office on Monday, Tuesday and Friday with flexibility around start/finish times.

• Employee Stock Options - we want our people to share in our success, we reward them with ownership for their contribution in creating a world-class company.

• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enables us to all become philanthropists through our peer recognition and rewards system.

• Social Initiatives - pictures speak a thousand words!

Sound interesting? If you think you have the best composition of the above, send us your resume and let's chat!

* Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy.