About Job

At Growfin.ai, we are seeking an experienced Customer Success Specialist to join our team and drive the success of our enterprise and mid-market accounts in the North America region. This is a critical role that requires a unique blend of technical, business, and interpersonal skills to ensure our customers achieve their desired outcomes and maximize the value of our solutions.

The successful candidate will be responsible for delivering exceptional customer experiences, building strong relationships with our clients, and identifying opportunities to upsell and cross-sell our offerings. If you are a motivated and results-driven individual with a passion for customer success, we encourage you to apply for this exciting opportunity.

Skills & Qualification

• Proven experience in customer success, account management, or a related field with a focus on enterprise and mid-market accounts.

• Deep understanding of sales, marketing, and customer engagement strategies to drive business growth and customer satisfaction.

• Excellent communication, interpersonal, and relationship-building skills to effectively interact with customers, sales teams, and cross-functional stakeholders.

• Strong analytical and problem-solving skills to identify opportunities, develop solutions, and drive business outcomes.

• Ability to work in a fast-paced, dynamic environment and adapt to changing priorities and deadlines.

• Proficiency in CRM software, data analysis tools, and other relevant technologies to track customer interactions and performance metrics.

• Bachelor's degree in Business Administration, Marketing, or a related field.

Responsibilities

• Develop and execute customer success plans to drive business growth, customer satisfaction, and retention for enterprise and mid-market accounts in the North America region.

• Build and maintain strong relationships with key stakeholders, including sales teams, customer advocates, and executive sponsors to ensure alignment and support.

• Conduct regular business reviews, provide strategic guidance, and identify opportunities to upsell and cross-sell our offerings to drive revenue growth.

• Lead cross-functional projects and initiatives to improve customer experiences, resolve complex issues, and drive business outcomes.

• Develop and maintain comprehensive knowledge of our solutions, industry trends, and market dynamics to provide strategic guidance and recommendations.

• Collaborate with internal teams, including sales, marketing, and product development, to ensure alignment and drive business growth.

• Track and analyze customer performance metrics, identify trends and opportunities, and develop data-driven recommendations to drive business outcomes.

• Stay up-to-date with industry trends, best practices, and emerging technologies to continuously improve customer success strategies and practices.