Job Summary: 

As a Business Architect – Major Accounts at iBase-t, you will partner with executives and operational leaders in major aerospace and defense organizations to define, implement, and realize their digital transformation strategies. Acting as a trusted advisor, you will co-develop strategic roadmaps that align iBase-t’s solutions with customer business objectives, ensuring measurable value, adoption, and long-term success. In addition to guiding strategy, this role has a strong focus on account growth by identifying and driving opportunities to expand iBase-t’s footprint within key accounts. This is a billable consulting role. 

Essential Functions: 

Customer Relationship & Strategic Advisory 

• Serve as a primary strategic advisor for assigned major accounts, building strong executive and operational relationships. 

• Develop a deep understanding of each customer’s business objectives, challenges, and operational requirements. 

• Establish trusted-advisor relationships at all levels of the customer organization. 

Account Growth & Expansion 

• Partner with license sales to identify and execute on upsell and cross-sell opportunities within major accounts. 

• Align iBase-t’s product capabilities with evolving customer needs to support growth. 

• Proactively uncover new business areas where iBase-t can deliver value. 

• Support development of executive-level business cases for expansion initiatives. 

Business Architecture, Road mapping & Value Realization 

• Co-develop strategic roadmaps with customers that align iBase-t solutions to long-term business goals, digital transformation initiatives, and operational milestones. 

• Translate complex business requirements into solution strategies and actionable plans. 

• Facilitate executive workshops and alignment sessions to validate direction and prioritize initiatives. 

• Define and measure business outcomes achieved through solution implementation. 

Account Health & Retention 

• Monitor account health to ensure sustained value delivery and customer satisfaction. 

• Lead executive business reviews, ensuring alignment on progress against the strategic roadmap. 

• Drive renewals by demonstrating value achieved and future growth potential. 

Internal Advocacy & Collaboration 

• Act as the voice of the customer internally, influencing product strategy and services delivery. 

• Work cross-functionally with product management, services, and support teams to address customer needs. 

• Contribute to internal knowledge sharing, playbooks, and best practices for customer engagement. 

Requirements: 

• 5+ years of experience in enterprise software, consulting, or business architecture roles. 

• Proven experience working with large, strategic accounts in aerospace, defense, or manufacturing. 

• Required: Aerospace manufacturing and operations experience, with the ability to translate industry knowledge into actionable solution strategies. 

• Strong facilitation skills with executive presence and credibility. 

• Ability to connect business requirements to technology capabilities and drive adoption. 

• Track record of influencing account growth, expansions, or renewals in enterprise accounts. 

• Excellent communication, problem-solving, and strategic thinking skills. 

• Bachelor’s degree required; advanced degree a plus. 

Success Metrics: 

• Customer retention and renewal rates in major accounts 

• Account growth (upsell and cross-sell revenue) achieved within assigned accounts 

• Adoption of iBase-t solutions and achievement of roadmap milestones 

• Measurable business outcomes realized by customers 

• Customer satisfaction (CSAT, NPS) and executive alignment