About the Role

LionsBot International is looking for an IT Support Engineer to be based in our Singapore office on a 12-month renewable contract. This role serves as the primary on-site IT support engineer for day-to-day user support in the Singapore office, working closely with the Global IT team led from overseas. The role focuses on end-user IT support, onboarding and offboarding activities, asset and access management, local infrastructure support, and adherence to ISO 27001 operational controls. It is suited for an early–mid career IT professional who can operate independently on-site while escalating appropriately to a distributed IT team.

Key Responsibilities

Act as the primary on-site IT support engineer for day-to-day user support in the Singapore office, with escalation support from the Global IT team

Resolve end-user IT issues related to laptops, email, VPN access, user accounts, and approved SaaS applications

Perform structured troubleshooting to identify common causes of recurring end-user or device issues, and escalate with clear findings where required

Set up, configure, and maintain laptops, user accounts, email, VPN, printers, and subscriptions

Execute onboarding and offboarding processes, ensuring access provisioning, access removal, and asset handover records are accurate and complete

Perform routine checks on local IT infrastructure including Wi-Fi, printers, routers, switches, and access points

Support endpoint security controls such as antivirus, EDR, and system patching in line with company standards

Provide Level-1 operational support for network and security tools such as firewalls and VPN appliances, escalating complex issues to the Global IT team as required

Maintain accurate and up-to-date records of IT assets, devices, licenses, users, and support activities

Support ISO 27001 requirements by following documented IT controls, maintaining access and asset records, and providing operational evidence when required for audits

Suggest improvements to IT support documentation, onboarding and offboarding checklists, and handling of recurring issues based on day-to-day operational experience

Tools & Environment

The role will work with a mix of on-premise and cloud-based tools, including:

End-user environments: Windows, macOS (basic exposure to Linux is an advantage)

Identity & access management: Active Directory and cloud-based directory services

Collaboration & productivity tools: Microsoft 365, Google Workspace

Security & networking tools: Barracuda, Cisco, Check Point firewalls, VPN solutions

Endpoint security, device, and asset management systems

IT ticketing and documentation platforms

Qualifications & Experience

2–3 years of hands-on experience in end-user IT support

Practical experience supporting Windows and macOS systems; basic exposure to Linux is an advantage

Working knowledge of VPNs, SaaS applications, identity and access management, and ticketing systems

Familiarity with endpoint security practices, asset tracking, and IT operational controls

Exposure to network devices, firewalls, or access points is an advantage

Able to work independently on-site while collaborating effectively with an overseas IT team

Clear communicator who is organised, accountable, and service-oriented

What We Are Looking For

An IT support professional who can manage routine on-site support independently and make sound day-to-day decisions

Able to prioritise IT issues based on user impact and business disruption, and communicate clearly on status and resolution

Comfortable balancing hands-on technical support with documentation and process discipline

Professional, reliable, and motivated to deepen technical and operational skills over time