About Job

Responsibilities:

• Coordinate with the Customer Service team to handle payment-related inquiries, including checking payment statuses, disbursements, and documenting the process.

• Gain an in-depth understanding of Paper's features to assist with user inquiries about platform tools, particularly transaction-related features, using internal tools.

• Escalate issues to both internal and external parties and conduct thorough checks on transaction disputes.

• Perform daily verification and reconciliation of manual payment methods.

• Monitor and analyze transactions and other related projects.

• Execute operational tasks for projects requiring support from the operations team.

• Identify and address irregularities and discrepancies in transactions (fraud detection).

• Conduct daily checks on high-risk transactions.

• Communicate, explore, and investigate cases of user fraud.

Requirements:

• Bachelor’s degree (S1) minimum.

• At least 1 year of experience in fraud or payment operations; a background in e-commerce or fintech is a plus.

• Strong attention to detail and comfort with repetitive checks.

• Proficient in Microsoft Excel, Google Sheets, and internal verification tools.

• Growth mindset and interest in diverse operational functions.

• Strong verbal and written communication skills.

• Willing to work shifts and flexible hours.