About the Job
Paper.id is seeking a Community Support Specialist to provide exceptional support, drive engagement, and ensure seamless communication within our community.

The ideal candidate is passionate about building relationships, collaborating with teams, and delivering results in a fast-paced environment.

Skills & Qualifications:

• Excellent communication and interpersonal skills

• Strong organizational and time management abilities

• Proficient with community management tools

• Ability to analyze data, identify trends, and solve problems

• Attention to detail and basic CRM knowledge

• Exceptional customer service skills

• Data entry and management experience

Responsibilities:

• Write meeting minutes and document key discussions

• Manage community trackers and update relevant data

• Follow up on engagement and retention efforts

• Input claim leads and track progress

• Resolve issues and collaborate with internal teams

• Ensure accurate and up-to-date community data