About Pebble

Pebble is a sustainable living startup defining a new way to live, work and explore from anywhere with a 100% electric, hassle-free RV trailer. Built by a team of experts in both automotive and consumer technology, Pebble combines electrification with cutting-edge automotive technology for a travel trailer experience that removes the hassles RV trailer owners have struggled with for decades.

At Pebble, we are building out the future of lighter, more flexible living. We see a world where your home can be anywhere you want to take it. Pebble blends the best of what it means to be at home, on the road, and off-grid into something useful and magical. This is a collective effort. Our team is dedicated to making not just products, but a lifestyle that is truly sustainable.

If the idea of building out the future sparks your imagination and intersects with your skills, we’d love to meet you.

Role: Manager, Field Service

Location: Fremont, CA

As Manager for Field Service at Pebble you will play a pivotal founding role in our Service Operations, ensuring an excellent customer experience. Working closely with our internal teams, you will be responsible for customer communications, vehicle repairs, and resource allocation. As part of this role, you will have the unique opportunity to help build and scale the service organization, influencing not only technicians as they on-board but our manufacturing and quality teams as well. 

Responsibilities:

• Communicate regularly with customers to set clear timelines and manage expectations in a fast-paced startup environment.

• Develop and maintain partnerships with necessary suppliers/vendors to ensure a suite of customer centric support. 

• Perform hands-on vehicle repairs, collaborating cross-functionally with engineering, manufacturing and quality teams to quickly address and resolve issues.

• Lead a customer-focused team of field and service technicians while managing local service operations at our Fremont HQ.

• Maintain comprehensive operational records and oversee the ordering of parts, tools, and supplies to improve service efficiency.

• Implement and enhance customer support processes and training programs, providing remote support for vehicle systems.

• Create detailed process documentation and implement automation and digital tools to boost efficiency and elevate the customer experience.

Qualifications:

• Bachelor's Degree or relevant job experience.

• Minimum 7 years of experience in Customer Service, Business Management and Vehicle Repair Operations; EV preferred.

• Experience with fast-paced organizations and able to drive collaboration across functions and levels within the business

• Hands-on mindset – the role will require interacting with customers, internal teams, and our vehicles 

• ERP/Spreadsheet/Presentation skills/JIRA/confluence 

• Experience operating in remote locations with up to 50% travel required

Benefits: 

Healthcare, Dental, Vision, 401k, Unlimited Paid Vacation Policy