At Plum, we’re on a mission to reimagine employee healthcare for modern workplaces. At the heart of our brand is a relentless focus on our customers - and our Customer Success team is the face of that promise. We’re now looking for a Senior Associate - Talent Acquisition who can help us scale this mission-critical function.

About the Role

As a Talent Partner for our Customer Success team, you'll be the go-to partner for all things Customer Success hiring. This isn’t just a volume hiring role - it’s a high-impact position where you’ll shape the team that interacts with our end customers during their most critical moments.

You’ll be expected to own hiring end-to-end: from driving 10+ offers a month across 6–7 unique job requisitions, to collaborating directly with senior leaders (Directors & VPs) to solving complex people challenges. If you are strategic, high energy and want to build teams that make a difference — this is your calling.

What You’ll Do:

• Lead hiring for one of Plum’s largest and most essential teams - Customer Success - by delivering a consistent volume of quality hires every month.

• Manage a high volume of inbound applications with strong screening mechanisms and sourcing strategies.

• Plan and execute hiring through on-ground hiring events and campus drives.

• Work closely with senior stakeholders (Directors and VPs) to understand hiring gaps, workforce planning, and talent strategy.

• Source from relevant platforms and networks; optimise ATS pipelines and ensure strong candidate conversion rates.

• Define and implement structured hiring processes for efficiency and scalability.

• Maintain weekly funnel dashboards, present hiring metrics and insights to key stakeholders.

• Create robust screening frameworks and pipelines to hire candidates who match Plum’s values and customer-first culture.

What You’ll Need:

• 3–5 years of TA experience with a strong focus on bulk hiring or high-volume recruitment.

• Prior experience hiring for Customer Success or customer-facing roles is a must.

• Deep understanding of sourcing pools, hiring platforms, and strategies relevant to CS roles.

• Comfort with ATS tools and maintaining clear, actionable pipelines.

• Ability to analyse hiring data and use insights to optimise processes.

• Strong stakeholder management and communication skills - you’ll work with leadership often.

• Experience executing hiring drives (campus and in-office).

• Highly organized, proactive, and committed to delivering results under tight timelines.

Perks of the Role:

• Full credit for building and scaling one of our largest functions.

• A vibrant, inclusive culture where your ideas matter.

• Direct engagement with CX leaders and org-wide visibility.

• Work with a team of driven, thoughtful TA professionals.

• Be part of a well-defined, high-performing People Success org.

• Healthy work-life balance. We mean it - sustainable productivity is key to how we work.

If you're someone who thrives on building high-quality teams at scale, and wants to shape the future of customer experience in one of India’s fastest-growing insurtech companies - we’d love to hear from you.

👉 Apply now and help us build the future of healthcare, one hire at a time.