Job Overview:

We are looking for a detail-oriented and analytical Quality Analyst to join our team in Bangalore. The Quality Analyst will be responsible for monitoring, inspecting, and proposing measures to correct or improve our processes to ensure that our products meet established quality standards. The ideal candidate will have a strong understanding of quality control processes, excellent problem-solving skills, and a commitment to continuous improvement.

Key Responsibilities:

- Quality Monitoring: Conduct regular audits and quality checks on processes, products, or services to ensure compliance with company standards and regulations.

- Process Improvement: Identify areas of improvement in the quality control process, develop corrective actions, and monitor their implementation.

- Data Analysis: Analyze quality data and metrics to identify trends, root causes of issues, and opportunities for improvement.

- Documentation: Maintain accurate records of quality tests, inspections, and audits. Prepare detailed reports on findings and recommendations.

- Collaboration: Work closely with other departments, including production, operations, and customer service, to address quality issues and implement solutions.

Qualifications:

- Technical Skills: Proficiency in quality management systems, statistical analysis, and relevant software tools (e.g., MS Office). Experience with Zendesk, Salesforce, Ozonetel, and similar tools will be an added advantage.

- Analytical Skills: Strong analytical and problem-solving skills with attention to detail.

- Communication: Excellent verbal and written communication skills, with the ability to present complex information clearly.

- Team Player: Ability to work well in a team environment and collaborate with different departments.

Key Competencies:

- Attention to Detail

- Analytical Thinking

- Problem-Solving

- Communication Skills

- Time Management

- Continuous Improvement Mindset