RemotelyHR is hiring on behalf of French Florist

www.frenchflorist.com

Our Vision

At French Florist, we create moments of joy and connection through the art of floral design. Our boutique, high-touch approach ensures that every arrangement is as exceptional as the moments it celebrates. As we expand, we remain committed to delivering a seamless, elevated client experience that reflects the highest standards of luxury and craftsmanship.

Our Client Service Specialists Contractors play a key role in upholding this standard, ensuring every interaction reflects our values of excellence, creativity, and care. Every interaction should feel effortless, thoughtful, and deeply personal — ensuring our clients receive nothing less than world-class service.

The Role

This is a temporary, seasonal position as a Contractor, supporting our team during the Mother’s Day holiday period (approximately 3 weeks) — one of our busiest and most exciting times of the year.

As a Client Service Specialist, you will be the first point of contact for our clients, delivering a high-touch, white-glove experience. This role will primarily focus on handling inbound calls, taking and processing orders, coordinating deliveries, and ensuring a smooth customer experience during peak volume.

In this fast-paced environment, you will manage a high volume of inquiries with efficiency and professionalism, ensuring accuracy and attention to detail at all times.

Schedule

• Temporary role, approximately 3 weeks 

  • Working (up to 40 hours/week): April 27th to May 10th

  • Optional to extend through May 11th to May 13th

• Schedule (3 slots available) 

• Training: April 20th to April 24th 

  • Monday - Friday, 8:00 AM - 4:00 PM PST

• Work schedules: April 27th to May 10th

  1. 8:00 AM - 5:00 PM PST

  2. 9:00 AM - 6:00 PM PST

  3. 10:00 AM - 7:00 PM PST

• Fully remote position

Key Responsibilities

• Serve as the primary point of contact for client inquiries via phone and email, maintaining a professional and friendly tone

• Handle a high volume of inbound calls and orders during peak holiday demand

• Accurately take and process customer orders

• Coordinate and schedule deliveries with attention to timing and logistics

• Assist customers with product selection and order customization

• Resolve issues quickly and professionally, ensuring a positive client experience

• Collaborate with internal teams via Slack to ensure smooth operations

• Maintain organization and accuracy in a fast-paced, high-volume environment

Key Skills and Experience Required

• Experience in client service, call centers, retail, hospitality, or similar fast-paced environments

• Strong verbal and written communication skills in the English language (C2 or above)

• Ability to multitask and stay organized under pressure

• Strong attention to detail and accuracy

• Comfortable handling high call volume and time-sensitive requests

• Experience with CRM systems, POS systems, or similar tools is a plus

• Ability to work independently in a remote environment

Compensation and Job Requirements

• $8 – $10 USD per hour

• Fully remote role

• Stable, high-speed internet connection required

• Dedicated, quiet workspace free from distractions

• Professional-quality headset for phone communication

• Working laptop capable of running required systems