About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. 

What You’ll Do:

• Work closely with Customer Success Managers and own the technical side of post-sales engagement

• Lead regular customer reviews to understand how customers  are using the product, where they can get more value, and in which workflows they should incorporate product to achieve their business objectives

• Recommend the best ways customers can get more out of the product based on their needs and priorities by tweaking workflows, building automation, setting up reports, and solving configuration issues

• Build demos or proof-of-concepts to help customers see the potential of new ideas

• Present your findings and action plan to customer stakeholders in a clear and impactful way

• Share product feedback and feature requests with the product team to improve the customer experience

You should apply if:

• 3+ years of experience in a solutions, success engineering, or implementation role in a SaaS company

• Strong problem-solving skills and ability to map business needs to technical solutions

• Experience working with APIs and troubleshooting integrations or automation issues

• Clear and confident communicator who can present to both power users and executives

• Comfortable with hands-on work like editing workflows, configuring tools, or building dashboards

• A customer-first mindset and a passion for helping teams unlock more value from software

Why join us?

At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:

• Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.

• Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.

• Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.

• Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).

• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).