About Rocketlane

Rocketlane is a fast-growing, innovative SaaS company making waves in customer onboarding and professional services automation.

Our mission? To empower B2B companies with a smooth, consistent, and efficient way to onboard customers and manage client projects—reducing chaos and boosting customer satisfaction across industries.

We’re a close-knit team of over 100 passionate professionals, all focused on building a product that teams love to use. Our journey has been fueled by $45M in funding from top investors, including 8VC, Matrix Partners, and Nexus Venture Partners. 

What will you do ? 

• Develop & manage advocacy programs: Lead our CAB, referral programs, case studies, and references to spotlight customer wins.

• Host webinars & events: Bring customers together through engaging sessions that share insights, success stories, and product updates.

• Collaborate for retention & growth: Partner with Customer Success on strategies to keep customers happy and uncover expansion opportunities.

• Gather & act on feedback: Listen actively to customer insights, then work with Product and Marketing to make meaningful improvements.

You should apply if

• 3–5 years of experience in customer marketing, advocacy, or product marketing.

• Comfortable leading webinars, events, and building new initiatives from scratch. Plus, you feed off the energy of a room full of people!

• A natural relationship-builder who’s excited to partner with both teammates and customers.

• Excited to learn, grow, and make a real impact on how we engage with our customers.

• You are a collaborative builder. You love creating programs and get excited about nurturing an idea into its full potential

• You’re able to stay focused and keep the ball rolling even when all the details aren’t nailed down. 

• You’re not afraid to form opinions and act on them.

• You thrive in a cross-functional environment, partnering with CSMs, Product, and Sales to drive results.

• You’re passionate about spotlighting customer wins and turning them into compelling narratives.

• You enjoy bringing people together, whether through online forums, webinars, or in-person events.

• You prioritize tracking outcomes, evaluating impact, and continuously refining your approach. You leverage data to drive decisions, recognize achievements, and identify new opportunities for growth.

Why join us?

At Rocketlane, we’re all about building a great product and a great place to work. Here’s why you’ll actually look forward to Mondays:

• Impact and ownership: You won’t just be another cog in the machine; here, you’re more like a turbocharged engine part. Bring your ideas, make them happen.

• Work with the best: We’re a team of passionate, quirky, and ridiculously talented people. Come for the work, stay for the memes.

• Celebrate wins: Whether we’re hitting major milestones or celebrating new funding, we like to mix it up. From rap videos to team outings, we believe in celebrating big.

• Learn and grow: We’re all about learning—and we’re not just talking about the latest SaaS trends. You’ll grow your career, pick up new skills, and maybe even learn to love Excel (or at least tolerate it).

• Flexibility and balance: While we love collaborating in the office five days a week, we know everyone has their own rhythm. That’s why we offer flexibility around hours—so you can bring your best energy, whether you’re an early bird or a night owl. Pajamas optional (at least outside the office).