Customer Segment Strategy | Engagement | Conversions - Where curiosity meets Growth.

SaaS Labs is reinventing how businesses talk to their customers, AI powered, multilingual, and real time. Our products like JustCall unify conversations across channels, surface insights instantly, and transform how global teams sell, support and scale 24/7 across time zones, and without friction.

As a Growth Specialist, you’ll act as a strategist for high potential customers, qualifying leads, engaging them through email and 1:1 calls and delivering tailored demos that address their unique context, accelerating adoption and driving fast conversions. You’ll monitor every step of their evaluation journey using GTM and analytics tools, reduce time to value by removing blockers, and ensure smooth handoffs across teams.

Qualification:

• 0.6-3 years of experience in customer facing roles ie: Sales, Customer Success, Onboarding.

• Exposure to SaaS/Tech businesses (preferred).

What you will do in this role:

• Engage with qualified leads via email and 1:1 video calls to understand their context and needs.

• Build a detailed view of personas, industries, use cases, and feature requirements.

• Monitor lead journeys using GTM tools (HubSpot, Salesforce, Intercom) and analytics platforms (Tableau, Amplitude).

• Guide prospects through evaluation by removing blockers, sharing resources, and enabling timely connections with support or onboarding.

• Identify product gaps and content/documentation needs; share structured feedback with Product and Marketing teams.

• Maintain high standards of process adherence and system hygiene across GTM tools.

• Spot trends within lead pools and provide insights in a structured format to influence GTM strategies.

• Drive workflow and process improvements in collaboration with operations and data teams.

What you need to be successful:

• Curious about technology/product: Willingness to learn technical details and develop a deep understanding of the product.

• Effective communication and listening skills: To understand customer needs, and personas and address any customer questions and issues. The ideal candidate is proficient in both verbal and written communication and is an active listener.

• Process-driven and methodical: Adherence to defined processes and system hygiene to collate and share structured feedback with the right internal stakeholders.

• Collaboration: Seamlessly collaborate with stakeholders to achieve role objectives.

• Critical thinking: Inclination and ability to critically analyze quantitative and qualitative data to synthesize meaningful feedback for Growth, Product, and Marketing stakeholders.

• Understanding of GTM and analytical systems and workflows.