The Company Behind the Products

Every business talks about “better customer conversations.” SaaS Labs builds products that actually make them happen.

From JustCall to CallPage to ServiceAgent.ai, we help thousands of businesses communicate better.

Here's where we are: With 300+ people across India, the US, and beyond, we’re at an inflection point as AI reshapes business communication.

What it's like to work here? Total ownership. We’re a team that moves with purpose, builds with ambition, and loves seeing our work make real impact.

And, if you're already nodding along, let's start the conversation.

The Flagship Product

With JustCall we’re leading the innovation on how sales and service teams connect with their customers— using AI — across calls, texts, emails, WhatsApp, and whatever comes next!It’s a multichannel communication system that helps 7000+ of our customers serve theirs better- with 24/7 AI Agents, on-point integrations, and other forward-looking features.

About the Role

We are looking for a skilled IT Support Engineer to own and deliver end-to-end technical support across access management, user onboarding and offboarding, application support, and infrastructure and network management.

As a key member of the IT team, you will work closely with internal stakeholders to resolve technical issues, maintain system reliability, and ensure a seamless employee experience. This role requires strong problem-solving skills, hands-on technical expertise, and a customer-first mindset to deliver high-quality support in a fast-paced environment.

This role is based in Noida and we work in-office 4 days a week, as collaboration and quick problem-solving are best enabled through close teamwork.

What We’ll Count on You For

• Technical Support: Provide end-to-end troubleshooting for desktop systems, applications, and network connectivity; resolve hardware, software, and OS-related issues.

• Hardware & Software Maintenance: Install, configure, and maintain computers, peripherals, and mobile devices; ensure timely updates across macOS, Windows, and Linux.

• Network Management: Support and troubleshoot LAN/WAN/VPN connectivity; manage routers, switches, and wireless networks to maintain secure and stable operations.

• User Training & Documentation: Conduct user training sessions, maintain documentation of processes and solutions, and create user guides for common tools and workflows.

• IT Asset Management: Track and maintain IT hardware, software licenses, and inventory; coordinate with vendors for procurement, repairs, and replacements.

• Security & Compliance: Implement and monitor IT security policies; assist with SOC/ISO/HIPAA audits and ensure compliance with organisational standards.

• Access & Onboarding: Manage user access controls (JumpCloud, Google Workspace, Slack); oversee onboarding/off boarding processes, including account setup and asset recovery.

What’ll Make You a Great Match

• Education: Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).

• IT Support Experience: Proven background as an IT Support or Desktop Support Engineer, with hands-on expertise in access management, user onboarding/offboarding, and application management.

• Technical Proficiency: Strong working knowledge of Mac OS, Windows, and Linux, along with experience in GWS, Slack, Atlassian, and other productivity tools.

• Systems & Cloud: Familiarity with identity and access management platforms (JumpCloud, JAMF, Active Directory, LDAP) and exposure to cloud environments like AWS, Azure, or Google Cloud.

• Networking & Troubleshooting: Solid understanding of network fundamentals, diagnostics, and resolution of hardware/software issues.

• Soft Skills: Excellent communication, analytical, and problem-solving abilities with a customer-first approach; capable of working independently and collaboratively.

• Good to have: Certifications such as CompTIA A+/Network+/Security+, ITIL Foundation, or CCNA/MCSE, plus familiarity with automation (PowerShell/Bash), ITSM tools (ServiceNow/Jira Service Desk), and endpoint management solutions (MDM, SCCM, Intune).

Because Life’s Too Short For Boring Jobs

• Take time off when you need it. We trust you to manage your energy and schedule responsibly.

• We don’t track hours, just impact. Work when you’re most productive, as long as you show up for your team.

• Competitive pay that reflects your skills, experience, and the value you bring.

• Once a year, we also trade Zoom calls for real hugs and high-fives, gathering somewhere nice and sunnyt to connect, recharge, and celebrate.

• Comprehensive physical and mental health coverage for you, your partner, and your family, because care shouldn’t come with fine print.

SaaS Labs takes pride in being an equal opportunity employer. We believe diverse teams build better products, which is why we're committed to taking hiring or any employment decision regardless of race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity, sexual orientation, or any other characteristic.